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How to Cancel Coles Plus

Cancellation is straightforward and completed entirely online through your Coles account. Your membership remains active until the end of your current billing period, but no refund is issued for the current month.

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Quick Facts

Monthly cost
£9.90/mo
£99.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds issued. Membership remains active until the end of your current billing period.
After cancellation
Your Coles account, order history, and payment methods are permanently preserved after cancellation. You retain full access as a non-member customer.

Cancellation Steps

Go directly to Coles Plus cancellation page

  1. Sign in to Coles

    Go to coles.com.au and click 'Sign In' in the top right corner. Enter your email and password.

  2. Go to Coles Plus settings

    Click your account menu, then select 'Coles Plus' and click 'Manage Membership'.

  3. Click 'Cancel Membership'

    Find the 'Cancel Membership' button on your subscription page and click it.

  4. Confirm cancellation

    Click 'Confirm Cancellation' and save your confirmation number. You'll receive a confirmation email shortly.

Tips & Things to Know

  • Cancel before your next billing date to avoid an additional charge - cancellation is instant but refunds cannot be reversed.
  • There is no pause option; you must cancel to stop charges and can rejoin anytime without penalty.
  • Check if your regular grocery spend justifies the $9.90/month cost before committing to the membership.

Your Consumer Rights

  • Australian Consumer Law applies, including protections for misleading conduct and distance contract cancellation rights within 10 business days.
  • Coles Plus must provide clear pricing and easy cancellation mechanisms per ACCC guidance on subscription services.

Frequently Asked Questions

Can I cancel Coles Plus at any time?
Yes. You can cancel anytime online without penalty. Your membership remains active until the next billing date.
Will I get a refund if I cancel Coles Plus?
No. Coles Plus does not offer refunds. Once charged, payments cannot be reversed.
What happens to my Coles account after cancellation?
Your account, order history, and payment methods are permanently preserved. You can still shop at Coles without membership benefits.
Is there a pause option instead of cancelling?
No. Coles Plus has no pause feature. You must cancel to stop charges and can resubscribe anytime.
Can I rejoin Coles Plus after cancelling?
Yes. You can resubscribe anytime with no penalty or waiting period. Promotional offers may apply.

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