How to Cancel Co-op Bank
The Co-operative Bank, known for its ethical banking policy, allows account closure by phone or through the Current Account Switch Service. Branch closures mean most interaction is now remote.
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Quick Facts
- 0
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Any remaining balance is returned to you on closure.
- After cancellation
- Records retained for at least 6 years per regulatory requirements.
Cancellation Steps
Go directly to Co-op Bank cancellation pageOpen a replacement account
Have a new bank account ready before closing your Co-op Bank account.
Use CASS to switch
Your new bank can initiate a full switch, automatically closing your Co-op Bank account.
Or call the Co-op Bank
Call 03457 212 212 to request direct account closure.
Clear outstanding balances
Repay any overdraft and wait for pending transactions to settle.
Tips & Things to Know
- The Co-op Bank has closed most branches, so phone or CASS are the main closure methods.
- If ethical banking matters to you, consider Triodos or Nationwide as alternatives.
- Make sure to update direct debits if not using CASS.
Your Consumer Rights
- The Payment Accounts Regulations 2015 guarantee your right to switch or close your account.
- The Co-op Bank must not make closure harder than opening under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
- Can I close my Co-op Bank account online?
- Not fully. You need to call or use the switching service through your new bank.
- Is there a closure fee?
- No. Closing your account is free of charge.
- Can I visit a branch to close my account?
- The Co-op Bank has closed most branches. Phone or CASS are the main options.
- Is the Co-op Bank really ethical?
- The Co-op Bank has an ethical policy that guides its lending and investment decisions.
- How long does switching take?
- The Current Account Switch Service completes within 7 working days.