How to Cancel Co-op Bank
The Co-operative Bank, known for its ethical banking policy, allows account closure by phone or through the Current Account Switch Service. Branch closures mean most interaction is now remote.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Any remaining balance is returned to you on closure.
After cancellation
Records retained for at least 6 years per regulatory requirements.
What to Watch Out For
- Limited closure channels since branch network was reduced
Cancellation Steps
Go directly to Co-op Bank cancellation pageOpen a replacement account
Have a new bank account ready before closing your Co-op Bank account.
Use CASS to switch
Your new bank can initiate a full switch, automatically closing your Co-op Bank account.
Or call the Co-op Bank
Call 03457 212 212 to request direct account closure.
Clear outstanding balances
Repay any overdraft and wait for pending transactions to settle.
Tips & Things to Know
- The Co-op Bank has closed most branches, so phone or CASS are the main closure methods.
- If ethical banking matters to you, consider Triodos or Nationwide as alternatives.
- Make sure to update direct debits if not using CASS.
Your Consumer Rights
- The Payment Accounts Regulations 2015 guarantee your right to switch or close your account.
- The Co-op Bank must not make closure harder than opening under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
Can I close my Co-op Bank account online?
Not fully. You need to call or use the switching service through your new bank.
Is there a closure fee?
No. Closing your account is free of charge.
Can I visit a branch to close my account?
The Co-op Bank has closed most branches. Phone or CASS are the main options.
Is the Co-op Bank really ethical?
The Co-op Bank has an ethical policy that guides its lending and investment decisions.
How long does switching take?
The Current Account Switch Service completes within 7 working days.