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How to Cancel ClassPass Membership

Cancellation is straightforward online and takes a few minutes. Important: any unused credits expire immediately upon cancellation with no refund, so spend your remaining balance before you cancel.

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Quick Facts

Monthly cost
£29.00/mo
£348.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds offered. All unused credits expire immediately upon cancellation.
After cancellation
Your account is preserved for 12 months after cancellation, allowing you to rejoin. After 12 months of inactivity, data may be deleted.

Cancellation Steps

Go directly to ClassPass Membership cancellation page

  1. Sign in to ClassPass

    Go to classpass.com/account and log in with your email and password.

  2. Go to Membership

    Click 'Membership' or 'Plans' to view your current plan and available credits balance.

  3. Use all remaining credits

    Book classes using your remaining credits first - they expire immediately upon cancellation with no refund.

  4. Click Cancel and confirm

    Select 'Cancel Membership' next to your plan and confirm. You'll receive a confirmation email.

Tips & Things to Know

  • Spend all remaining credits before cancelling - they expire immediately and cannot be recovered.
  • Consider pausing instead if you might return soon; this keeps your credits and account active.
  • Complete cancellation online rather than contacting support to avoid delays.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you may have 14 days to cancel if the service hasn't been fully performed, though automatic credit expiration may affect this.
  • The Digital Markets, Competition and Consumers Act 2024 requires ClassPass not to make cancellation harder than sign-up.

Frequently Asked Questions

Can I cancel ClassPass without a penalty?
Yes. ClassPass has no contract or early termination fees. Cancellation takes effect at the end of your current billing cycle.
Do I get a refund if I cancel ClassPass?
No. All unused credits expire immediately upon cancellation and cannot be recovered or refunded.
What happens to my account after I cancel?
Your account is saved for 12 months, so you can rejoin and view your history. Unused credits are permanently lost.
How long does ClassPass cancellation take?
Cancellation is instant online. You'll receive a confirmation email confirming when your access ends.
What is the difference between pausing and cancelling?
Pausing stops charges while keeping your credits and account intact. Cancelling ends membership permanently and forfeits all unused credits immediately.

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