How to Cancel Citibank
Citibank (Citigroup) is a major US bank offering checking, savings, credit cards, and wealth management. Account closure requires a phone call or branch visit. Citi has been reducing its US branch footprint, so phone closure may be the most practical option. Credit cards are closed by calling the number on the back of the card.
Steps verified March 2026
Quick Facts
Monthly cost
£12.00/mo
£144.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Remaining balance returned via check. Final statement issued within 30 days.
After cancellation
Account records retained for 7 years per federal banking regulations.
What to Watch Out For
- Agent will offer fee waivers and account downgrades to retain your business
- May highlight relationship pricing benefits that would be lost
Cancellation Steps
Go directly to Citibank cancellation pageTransfer your funds
Move your balance out and redirect direct deposits and autopayments.
Clear pending transactions
Wait for all pending transactions, including any interest credits, to post.
Call Citibank
Call 1-800-374-9700 for bank accounts or 1-800-950-5114 for credit cards.
Request account closure
Provide your account details and request closure.
Get written confirmation
Request an email or letter confirming the closure and zero balance.
Tips & Things to Know
- Redeem all ThankYou Points before closing a Citi credit card -- they are forfeited upon closure.
- Citibank may send a final statement up to 30 days after closure.
- If you have a Citi Priority or Wealth account, closing may affect other relationship benefits.
Your Consumer Rights
- The CFPB handles complaints about bank account closure delays.
- Federal banking regulations require timely processing of closure requests.
- You are entitled to receive your balance and a final statement upon closure.
Frequently Asked Questions
Can I close my Citibank account online?
No. You must call or visit a branch.
What happens to my ThankYou Points?
Points are forfeited upon credit card closure. Redeem them first.
Is there an early closure fee?
Citibank may charge an early closure fee for accounts opened within the past 90 days.
Can I close a joint account?
Both account holders typically need to authorise closure of a joint account.
How do I close my Citi credit card?
Call 1-800-950-5114 (number on back of card) to close credit cards.
Annual Cost
£144.00
per year for Citibank
Cancelling saves you this every year