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How to Cancel Chase US

Closing a Chase account is straightforward but requires planning ahead. You can close online for some accounts, or call 1-800-935-9935 or visit a branch. Move your money first and ensure all transactions have cleared.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Remaining balance transferred to another account or mailed as a cheque. No fees charged for closure.
After cancellation
Chase retains account records for 7 years per federal banking regulations and tax requirements.

Cancellation Steps

Go directly to Chase US cancellation page

  1. Transfer your balance

    Move funds to another account and update direct deposits and bill payments.

  2. Try closing online

    Sign in to chase.com, go to Profile > Account settings > close account option if available.

  3. Call Chase if needed

    Phone 1-800-935-9935 to close by phone, which works for all account types.

  4. Or close in branch

    Visit your local Chase branch with photo ID to close in person.

Tips & Things to Know

  • Wait for all pending cheques and transactions to clear before closing.
  • Download or print your statements for your records before closing.
  • Chase credit cards must be closed separately from your bank account.

Your Consumer Rights

  • The CFPB requires banks to process account closures promptly and treat consumers fairly.
  • The Electronic Funds Transfer Act protects consumers in disputes involving bank transfers and ACH payments.

Frequently Asked Questions

Can I close my Chase account online?
Some accounts can be closed online via chase.com. If the option is unavailable, call 1-800-935-9935 or visit a branch.
What happens to my Chase credit card?
Credit cards are separate and must be cancelled independently through your account or by calling the card services number.
How do I get my remaining balance?
Chase will transfer it to another account you specify, or mail a cheque if you have no linked account.
Will closing my account hurt my credit?
No. Closing a checking or savings account does not affect your credit score.
How long does closure take?
Immediate for zero-balance accounts. Processing takes 1-5 business days if a cheque is mailed.

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