How to Cancel Chase US
Chase is the largest US bank by assets. You can close most accounts online, by phone, or in a branch. Ensure all pending transactions clear first.
Steps verified March 2026
Quick Facts
Cancel online?
Yes
Pause option?
No
Refund policy
Remaining balance mailed as check or transferred.
After cancellation
Records retained per federal banking regulations.
What to Watch Out For
- May offer account downgrades or fee waivers to retain you.
Cancellation Steps
Go directly to Chase US cancellation pageMove your money
Transfer your balance and redirect direct deposits/payments.
Close via chase.com
Sign in > Profile > Account > Close account. Available for some account types.
Or call Chase
Phone 1-800-935-9935 to close by phone.
Or visit a branch
Bring photo ID to close in person.
Tips & Things to Know
- Ensure all pending transactions and checks have cleared.
- Download your statements before closing.
- Chase credit cards are closed separately.
Your Consumer Rights
- Federal banking regulations require banks to process account closures promptly.
- The CFPB oversees fair treatment of banking consumers.
Frequently Asked Questions
Can I close online?
Some accounts yes, through chase.com. Others require phone or branch.
What about my Chase credit card?
Credit cards are separate and must be closed independently.
How do I get my remaining balance?
Transferred to another account or mailed as a check.
Will this affect my credit?
Closing a checking/savings account does not affect your credit score.
How long does it take?
Usually immediate for zero-balance accounts.