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How to Cancel Chase

Chase (JPMorgan Chase) is the largest bank in the US, offering checking, savings, credit cards, and investment accounts. Closing a bank account can be done in-branch or by phone. Credit card closure can be done by phone. Ensure all pending transactions clear and direct deposits are moved before closing.

Tricky
Banking

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Quick Facts

Monthly cost
£12.00/mo
£144.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Remaining balance returned via check or transfer. Early closure fee of $25 may apply within 90 days.
After cancellation
Chase retains account records for 7 years per federal banking regulations.

Cancellation Steps

Go directly to Chase cancellation page

  1. Move your money

    Transfer your balance to another bank account. Set up new direct deposits and automatic payments elsewhere.

  2. Wait for pending transactions

    Ensure all checks, pending charges, and automatic payments have cleared.

  3. Visit a branch or call

    Go to a Chase branch with ID, or call 1-800-935-9935 for bank accounts, 1-800-432-3117 for credit cards.

  4. Request account closure

    Ask to close your account. The remaining balance will be issued as a check or transferred.

  5. Get confirmation

    Request written confirmation that the account is closed with a zero balance.

Tips & Things to Know

  • Chase may charge a $25 early closure fee if you close a checking account within 90 days of opening.
  • Ensure no automatic payments are still linked to the account to avoid overdraft fees.
  • If closing a Chase Sapphire card, redeem all Ultimate Rewards points before closing.

Your Consumer Rights

  • Federal banking regulations require banks to close accounts upon customer request.
  • The CFPB (Consumer Financial Protection Bureau) oversees bank account closure practices.
  • You have the right to receive your remaining balance promptly upon account closure.

Frequently Asked Questions

Can I close my Chase account online?
No. You must visit a branch or call to close your account.
Is there a fee to close a Chase account?
A $25 early closure fee applies if you close within 90 days of opening.
What happens to my Chase credit card rewards?
Redeem Ultimate Rewards before closing. Points are forfeited upon card closure.
Can I reopen a closed Chase account?
Generally no. You would need to open a new account.
How long does it take to close a Chase account?
In-branch closure is immediate. Phone closure may take 1-2 business days to process.

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