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How to Cancel Charlotte Tilbury Sub

Cancellation is done entirely online through your account dashboard. Note that orders already dispatched cannot be cancelled, so check your next delivery date first.

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Quick Facts

Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched orders. Cancel before dispatch to avoid the next charge.
After cancellation
Your account and order history are preserved indefinitely after cancellation, allowing you to rejoin anytime.

Cancellation Steps

Go directly to Charlotte Tilbury Sub cancellation page

  1. Sign in to Charlotte Tilbury

    Go to charlottetilbury.com and log in with your email address and password.

  2. Go to your account

    Click your account icon in the top right and select 'My Account' from the dropdown menu.

  3. Open Subscriptions

    Click 'Subscriptions' or 'Manage Subscriptions' to view your active auto-replenish products.

  4. Confirm cancellation

    Select the product to cancel, review the next delivery date, then click 'Cancel Subscription' to confirm.

Tips & Things to Know

  • Check your next delivery date before cancelling, as dispatched orders cannot be stopped.
  • You can cancel individual subscriptions whilst keeping others active on your account.
  • Use 'Pause Subscription' instead to take a break for up to 3 months without permanently cancelling.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose.
  • Under FTC regulations on automatic renewal, cancellation must be disclosed clearly and made easy to complete.

Frequently Asked Questions

Can I cancel Charlotte Tilbury anytime?
Yes, anytime through account settings. However, dispatched orders cannot be stopped, so check your delivery date first.
Will I get a refund if I cancel?
No refund for dispatched orders. If you cancel before dispatch, you won't be charged for the next shipment.
What happens to my account after cancellation?
Your account and order history are preserved indefinitely, allowing you to rejoin anytime without losing your details.
Can I pause instead of cancelling?
Yes. You can pause for up to 3 months, keeping your discounts and subscription benefits active.
Can I cancel one product but keep others?
Yes. Subscriptions are managed per product, so you can cancel individual items whilst keeping others active.

Related Cancellation Guides