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How to Cancel Cerebral

Cancellation is handled online through your account settings. Expect multiple retention screens and discount offers before you can complete the process. Your access continues until the end of your current billing period.

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Health & Wellness

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Quick Facts

Monthly cost
£85.00/mo
£1020.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for completed billing periods. Contact support for billing disputes.
After cancellation
Medical and therapy records are retained indefinitely per HIPAA requirements. Request records transfer before cancelling.

Cancellation Steps

Go directly to Cerebral cancellation page

  1. Sign in to Cerebral

    Go to cerebral.com and log in with your account credentials.

  2. Go to Account Settings

    Click your profile icon and select Account Settings from the menu.

  3. Click Cancel Subscription

    Find the subscription section and click Cancel Subscription to begin.

  4. Confirm cancellation

    Decline all retention offers and surveys, then confirm. Check for a confirmation email.

Tips & Things to Know

  • Be prepared to decline multiple retention screens and discount offers before cancellation completes.
  • Arrange continued prescriptions with another provider before cancelling to avoid gaps in care.
  • Cancel at least one week before your next billing date to ensure it processes in time.

Your Consumer Rights

  • Under HIPAA, you have the right to access, copy, and transfer your medical records.
  • FTC click-to-cancel rules require cancellation to be as simple as the sign-up process.

Frequently Asked Questions

Can I cancel Cerebral online?
Yes. Cancellation happens online through your account settings, though you will encounter multiple retention screens.
Will I get a refund if I cancel Cerebral?
No. Cerebral does not offer refunds for completed billing periods. Contact support if you have a dispute.
What happens to my prescriptions after I cancel?
Arrange continued prescriptions with another provider before cancelling to avoid interruptions in your medication.
When does Cerebral cancellation take effect?
Cancellation is instant, but access continues until the end of your current billing period.
Can I access my medical records after cancellation?
Yes. You can request your records per HIPAA regulations. Contact Cerebral support to initiate the transfer.

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