How to Cancel CenturyLink
CenturyLink (now rebranding as Quantum Fiber in some areas) provides DSL, fibre, and home phone service across much of the US. Most residential plans are now contract-free under their Price for Life guarantee. Cancellation requires a phone call, and equipment must be returned to avoid charges.
Steps verified March 2026
Quick Facts
Monthly cost
£50.00/mo
£600.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Final bill is prorated. Most plans have no early termination fee.
After cancellation
CenturyLink email is deactivated after cancellation. Return equipment within 30 days.
What to Watch Out For
- Phone-only cancellation despite having online account management
- May offer retention deals that reintroduce contract terms
Cancellation Steps
Go directly to CenturyLink cancellation pageCheck your plan details
Log in to my.centurylink.com to verify contract status and equipment list.
Call CenturyLink
Call 1-800-244-1111 and request to cancel your service.
Verify your identity
Provide your account number and answer security questions.
Confirm cancellation
The agent will process your cancellation. Note your confirmation number.
Return equipment
Return modem and router within 30 days using the prepaid shipping label CenturyLink provides.
Tips & Things to Know
- Most CenturyLink plans have no early termination fee under the Price for Life programme.
- Return equipment within 30 days to avoid up to $200 in unreturned equipment charges.
- Ask about Quantum Fiber availability as it may offer better speeds in your area.
Your Consumer Rights
- The FCC requires ISPs to provide clear cancellation processes.
- State PUC regulations may provide additional consumer protections for landline phone service.
- The FTC Act prohibits deceptive billing practices by internet service providers.
Frequently Asked Questions
Does CenturyLink charge an early termination fee?
Most current plans under Price for Life have no ETF. Older plans may have up to $200.
Can I cancel CenturyLink online?
No. You must call 1-800-244-1111 to cancel.
How do I return CenturyLink equipment?
CenturyLink sends a prepaid shipping label. Return within 30 days.
What is Quantum Fiber?
Quantum Fiber is CenturyLink rebranded fibre internet service available in select areas.
Will my CenturyLink email still work?
No. Your @centurylink.net email is deactivated upon cancellation.
Annual Cost
£600.00
per year for CenturyLink
Cancelling saves you this every year