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How to Cancel Carousell

Carousell account deletion is permanent and removes your profile, listings, and messages instantly. Access is lost immediately once you confirm, and data cannot be recovered.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Carousell is free to use. No refunds apply as there are no subscription charges.
After cancellation
Your profile and listings are permanently removed within 24-48 hours. Transaction records may persist in archived systems for dispute resolution purposes.

Cancellation Steps

Go directly to Carousell cancellation page

  1. Sign in to Carousell

    Open the Carousell app and log in with your email address or phone number.

  2. Go to Account Settings

    Tap your profile icon at the bottom right, then select Settings from the menu.

  3. Find Delete Account option

    Scroll to the bottom of Settings and tap Delete Account or Close Account.

  4. Confirm deletion

    Review the warning, verify your identity if prompted, then confirm. Deletion completes within 24-48 hours.

Tips & Things to Know

  • Resolve any active transactions or disputes before deleting, as these may prevent account removal.
  • Download transaction records and feedback before deletion, as this data cannot be recovered afterwards.
  • Consider deactivating individual listings instead if you want to return later without losing seller history.

Your Consumer Rights

  • Australian Consumer Law applies to Carousell users in Australia, protecting against misleading conduct and providing statutory guarantees.
  • Fair Trading Act 1986 applies to Carousell users in New Zealand, ensuring fair marketplace trading practices.

Frequently Asked Questions

Is Carousell free to use?
Yes, Carousell is completely free. There are no subscription fees, so there are no refunds when you delete your account.
What happens to my listings after deletion?
All your listings are immediately removed from the marketplace. Messages are permanently deleted from your account.
Can I reuse my email after deleting my account?
Yes. After 24 hours, you can create a new account with the same email address, but it will start fresh with no history.
How long does Carousell account deletion take?
Deletion typically completes within 24-48 hours. You'll receive a confirmation email when it's done.
What if I have pending transactions?
Complete all transactions before deleting. Carousell may block deletion if you have outstanding disputes or unresolved sales.

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