Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Cadw logo

How to Cancel Cadw

Cadw is the Welsh Government historic environment service. Membership provides free entry to Welsh heritage sites. Cancel by contacting Cadw directly or managing your direct debit.

Moderate
Memberships

Steps verified

Quick Facts

0
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Pro-rata refunds available within 14 days. No refunds after that.
After cancellation
Membership records retained per Welsh Government data policies.

Cancellation Steps

Go directly to Cadw cancellation page

  1. Contact Cadw

    Call Cadw on 03000 252239 or email cadw@gov.wales.

  2. Request cancellation

    Provide your membership number and request cancellation of your membership and any direct debit.

  3. Cancel your direct debit

    Contact your bank to cancel the direct debit as a backup. Cadw should also cancel it on their end.

  4. Receive confirmation

    Ask for written confirmation that your membership has been cancelled.

Tips & Things to Know

  • Your membership card should be returned or destroyed after cancellation.
  • Cancel your direct debit with your bank as well as notifying Cadw.
  • Memberships are non-transferable.

Your Consumer Rights

  • UK Consumer Rights Act 2015 applies.
  • 14-day cooling-off period for memberships purchased online or by phone.

Frequently Asked Questions

Can I cancel online?
No, you need to contact Cadw by phone or email to cancel.
Do I get a refund?
Refunds are available within 14 days of purchase. After that, the membership runs to its expiry date.
Does Cadw membership work at English Heritage sites?
Cadw members get discounted or free entry to some English Heritage and Historic Scotland sites through reciprocal agreements.

Related Cancellation Guides