How to Cancel Box
Box provides cloud storage and collaboration tools for individuals and businesses. Cancel personal plans through account settings. Business plans may require contacting your account manager.
Tricky
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Quick Facts
| Personal Pro (100 GB) | £14.00/mo |
| Business StarterPer user, billed annually | £7.00/mo |
| BusinessPer user, billed annually | £20.00/mo |
| Highest tier = £168.00/year | |
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- No refunds for the current billing period. Annual plans are non-refundable after 30 days.
- After cancellation
- Files retained on free tier up to 10 GB. Excess files become read-only.
Cancellation Steps
Go directly to Box cancellation pageLog in to Box
Go to account.box.com and sign in.
Go to Account Settings
Click your profile icon and select "Account Settings".
Navigate to Billing
Click "Billing" or "Plan" to view your subscription.
Cancel plan
Click "Cancel Plan" or "Downgrade to Free" and confirm.
Tips & Things to Know
- Business plans may require contacting your Box account representative.
- Your files remain accessible on the free plan (up to 10 GB).
- Download or migrate important files before downgrading.
Your Consumer Rights
- Consumer Rights Act 2015 for UK users.
Frequently Asked Questions
- What happens to my files?
- Files are retained but you are downgraded to the free tier with a 10 GB limit.
- Can I cancel a business plan online?
- Business plans may require contacting your Box account manager or sales team.
- Is there a free tier?
- Yes, Box offers a free Individual plan with 10 GB of storage.