How to Cancel BetterHelp
BetterHelp is the largest online therapy platform in the US, connecting users with licensed therapists via text, phone, and video. Subscriptions auto-renew monthly or quarterly. Cancellation is done through the website or app. BetterHelp settled with the FTC in 2023 over data sharing practices.
Steps verified March 2026
Quick Facts
Monthly cost
£65.00/mo
£780.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No partial refunds for unused therapy time. You retain access until the billing period ends.
After cancellation
Therapy records and messages deleted upon account closure request. Subject to data retention policies.
What to Watch Out For
- Presents therapist-switching as an alternative during cancellation
- Offers discounts to retain subscribers during the exit flow
Cancellation Steps
Go directly to BetterHelp cancellation pageLog in to BetterHelp
Go to betterhelp.com and sign in to your account.
Go to Account Settings
Click the menu icon and select Settings or My Account.
Find the subscription section
Look for Payment and Subscription settings.
Cancel your subscription
Click Cancel Membership or End Subscription and follow the prompts.
Confirm cancellation
Your access continues until the end of your billing period.
Tips & Things to Know
- Cancel at least 24 hours before your renewal date to avoid the next charge.
- You can switch therapists without cancelling your subscription.
- BetterHelp offers financial aid for those who qualify -- check before cancelling for cost reasons.
Your Consumer Rights
- Under ROSCA, BetterHelp must provide a simple online cancellation mechanism.
- The FTC fined BetterHelp $7.8M in 2023 for sharing health data with advertisers.
- HIPAA-like protections apply to therapy data, though BetterHelp is not a covered entity under HIPAA.
Frequently Asked Questions
Can I cancel BetterHelp at any time?
Yes. There is no contract or long-term commitment.
Will my therapist be notified?
Your therapist will see that your subscription ended but not the reason.
Can I get a refund?
BetterHelp generally does not offer refunds for partial billing periods.
Is my therapy data deleted?
You can request deletion of your messages and therapy data upon cancellation.
Can I reactivate later?
Yes. You can resubscribe and may be matched with the same therapist.
Annual Cost
£780.00
per year for BetterHelp
Cancelling saves you this every year