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How to Cancel Belong AU

Cancellation is straightforward and completed entirely online without exit fees or lock-in contracts. Your final bill is prorated to your cancellation date.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No exit fees. Final bill is prorated; credit balances refunded within 10-15 business days.
After cancellation
Account records and billing history are retained for 7 years under Australian tax and telecommunications regulations.

Cancellation Steps

Go directly to Belong AU cancellation page

  1. Sign in to your Belong account

    Visit www.belong.com.au, click 'Sign In', and enter your email and password.

  2. Go to My Account

    Click 'My Account' from the menu to view your active mobile and broadband plans.

  3. Select your plan and click Cancel

    Click the plan you wish to cancel, then select 'Cancel Plan' and review your final bill.

  4. Confirm cancellation

    Click 'Confirm Cancellation' to finish. You can request a PAC code to port your mobile number.

Tips & Things to Know

  • Request your porting authorisation code (PAC) immediately during cancellation - you have only 30 days to transfer your number.
  • Device payment plans continue separately after cancellation and must be settled independently.
  • Schedule broadband disconnection 7-10 days ahead to avoid service gaps and confirm who handles the physical NBN disconnection.

Your Consumer Rights

  • Australian Consumer Law allows cancellation within 10 business days if unhappy with service quality or breaches.
  • The Telecommunications Industry Ombudsman (TIO) investigates complaints unresolved within 30 days.

Frequently Asked Questions

Can I cancel Belong without exit fees?
Yes. Belong has no lock-in contracts or early termination fees. You're only charged for services used to your cancellation date.
Will I get a refund if I cancel mid-cycle?
Your final bill is prorated to your cancellation date. Any credit balance is refunded within 10-15 business days.
What happens to my mobile number?
Request a porting authorisation code (PAC) to transfer your number to another provider within 30 days or it will be released.
How long does cancellation take?
Online cancellation processes within 1-2 business days. Mobile disconnects within 24 hours; broadband takes 5-10 business days.
Do I need to return equipment?
Yes. Return your modem and Belong-provided equipment using the prepaid shipping label included with your final bill.

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