How to Cancel Bell Canada
Bell is Canada's largest telecommunications company, offering wireless, internet (Fibe), TV, and home phone services. Cancellation requires calling Bell, and the process involves navigating retention teams. If under contract, early termination fees apply but are regulated by the CRTC Wireless Code.
Steps verified March 2026
Quick Facts
Monthly cost
£85.00/mo
£1020.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
30 days for internet/TV
Refund policy
Early cancellation fees regulated by CRTC. Final bill prorated. Device balance due in full.
After cancellation
Bell email (bell.net) deactivated after cancellation. Equipment must be returned within 30 days.
What to Watch Out For
- Requires a phone call with aggressive retention tactics
- Agents offer escalating discounts over extended calls
- May route to multiple departments before reaching disconnection
Cancellation Steps
Go directly to Bell Canada cancellation pageCheck your contract status
Log in to bell.ca/mybell to check contract term, device balance, and services.
Call Bell
Call 310-BELL (310-2355) from a Bell phone or 1-800-668-6878 from any phone.
Navigate to cancellation
Say "cancel" or "disconnect" to the automated system to reach the retention department.
Decline retention offers
The agent will offer discounts and alternative plans. Decline if you want to cancel.
Return equipment
Return Bell receivers, modems, and routers to a Bell store or via prepaid shipping.
Tips & Things to Know
- Under CRTC rules, early cancellation fees for wireless must not exceed the device subsidy remaining.
- Port your number to a new carrier first to automatically cancel your Bell wireless line.
- Return all equipment within 30 days to avoid equipment charges up to $400.
Your Consumer Rights
- The CRTC Wireless Code limits early cancellation fees to the remaining device subsidy.
- The CRTC Television Service Provider Code provides cancellation rights for TV services.
- You can escalate complaints to the CCTS (Commission for Complaints for Telecom-television Services).
Frequently Asked Questions
Can I cancel Bell online?
No. You must call 310-BELL or 1-800-668-6878 to cancel.
What is the early cancellation fee?
For wireless, the maximum ECF is the remaining device subsidy. For internet/TV, up to $150.
How do I return Bell equipment?
Return to a Bell store or use the prepaid shipping label provided. Return within 30 days.
Can I keep my phone number?
Yes. Port your number to your new carrier before or during cancellation.
Does Bell prorate the final bill?
Yes. Your final bill is prorated to the disconnection date.
Annual Cost
£1020.00
per year for Bell Canada
Cancelling saves you this every year