How to Cancel Babylon Health
Babylon Health provides digital GP consultations, health checks, and monitoring. Cancel your paid subscription through the app or by contacting support directly.
Steps verified March 2026
Quick Facts
Monthly cost
£14.99/mo
£149.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
Pro-rata refunds available within 14 days of renewal.
After cancellation
Medical records retained as required by NHS guidelines.
Cancellation Steps
Go directly to Babylon Health cancellation pageOpen the Babylon app
Log in to the Babylon Health app on your phone.
Go to Account settings
Tap the profile icon, then select Subscription or Membership.
Cancel subscription
Tap Cancel Subscription and follow the prompts. If subscribed via the App Store or Google Play, cancel through those platforms instead.
Confirm via email
You should receive a confirmation email within 24 hours.
Tips & Things to Know
- If you subscribed through your employer, contact your HR department instead.
- Download any consultation notes or prescriptions before cancelling.
- NHS GP services remain free as an alternative.
Your Consumer Rights
- UK Consumer Rights Act 2015 applies.
- GDPR data access and deletion rights.
Frequently Asked Questions
Can I still use the NHS after cancelling?
Yes, Babylon does not replace your NHS GP registration.
What happens to my medical records?
Records are retained in compliance with medical data regulations and can be transferred to your NHS GP.
Is there a notice period?
No, cancellation takes effect at the end of your current billing period.
Annual Cost
£149.99
per year for Babylon Health
Cancelling saves you this every year