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How to Cancel Aussie Broadband

Cancellation requires a phone call to customer service - online cancellation isn't available. Month-to-month plans have no early termination fees, but fixed-term contracts may incur exit charges.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds of past payments. Final bill covers usage only; overpayments refunded within 10-15 business days.
After cancellation
Account records retained 5-7 years per Australian tax law. Personal details removed from active systems after 12 months of inactivity.

Cancellation Steps

Go directly to Aussie Broadband cancellation page

  1. Check your contract type

    Log in to my.aussiebroadband.com.au and verify if you're on a month-to-month or fixed-term plan.

  2. Call customer service

    Ring 1300 880 905 (Mon-Fri 8am-8pm, Sat 9am-5pm AEST) with your account number and service address ready.

  3. Confirm cancellation details

    Provide your preferred disconnection date and request a written confirmation email with your reference number.

  4. Return rented equipment

    Use the prepaid return label provided to return your modem and router within 30 days to avoid $100-$150 fees.

Tips & Things to Know

  • Month-to-month plans are penalty-free, but fixed-term contracts may have exit fees - verify yours before calling.
  • Always request written confirmation via email to protect against unexpected charges after disconnection.
  • Consider service porting to another NBN provider instead of cancelling for uninterrupted internet connectivity.

Your Consumer Rights

  • Australian Consumer Law protects against unfair contract terms and guarantees service quality.
  • The Telecommunications Industry Ombudsman provides free dispute resolution for billing and service complaints.

Frequently Asked Questions

Can I cancel without paying a penalty?
Yes, if you're on a month-to-month plan. Fixed-term contracts may charge exit fees - check your account type first.
Will I get a refund when I cancel?
No refund of past payments. Your final bill covers usage only until disconnection, with any overpayment refunded within 10-15 days.
What happens to my rented modem and router?
Return them within 30 days using the prepaid label provided, or you'll be charged $100-$150 per unreturned item.
How long until my internet disconnects?
Disconnection typically occurs within 7-14 days of your cancellation request, on your agreed date.
Can I switch providers without cancelling?
Yes, you can port your NBN connection to another provider for uninterrupted service. Contact Aussie Broadband to start porting.

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