How to Cancel AT&T
AT&T is one of the largest telecommunications companies in the US, providing wireless, internet, and TV services. Cancellation typically requires a phone call and may involve early termination fees if you are under contract. Device payment plans remain due even after service cancellation. Expect significant retention efforts during the call.
Steps verified March 2026
Quick Facts
Monthly cost
£75.99/mo
£911.88/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
30 days
Refund policy
Final bill includes prorated charges. Early termination fees may apply for contract plans.
After cancellation
AT&T retains account records per FCC requirements. Your phone number is released after porting or cancellation.
What to Watch Out For
- Requires a phone call rather than allowing online cancellation
- Multiple retention offers and transfers to "loyalty" department
- Agents may claim fees that do not actually apply
Cancellation Steps
Go directly to AT&T cancellation pageCheck your contract status
Log in to att.com/myatt to check whether you are under contract and any remaining device payments.
Call AT&T customer service
Call 1-800-288-2020 for wireless or 1-800-288-2020 for combined services.
Request cancellation
Tell the representative you want to cancel your service. Be prepared for retention offers.
Ask about final bill and fees
Request a breakdown of any early termination fees, device balance, and final prorated charges.
Get confirmation
Ask for a cancellation confirmation number and keep it for your records.
Tips & Things to Know
- Port your number to a new carrier first -- this automatically cancels AT&T wireless service.
- Return any leased equipment within 21 days to avoid equipment charges.
- If under contract, ask if there are any loyalty discounts that might make staying worthwhile.
Your Consumer Rights
- The FCC requires carriers to provide clear information about early termination fees.
- Many states have consumer protection laws requiring prorated refunds for prepaid service.
- Under the FTC Act, deceptive billing practices (cramming) are prohibited.
Frequently Asked Questions
Can I cancel AT&T online?
No. Wireless cancellation requires calling 1-800-288-2020. Internet cancellation may require visiting a store.
What is the AT&T early termination fee?
Up to $325 for advanced devices, prorated by months remaining. No ETF on no-contract plans.
Do I still owe for my phone after cancelling?
Yes. Any remaining device installment balance becomes due immediately.
Can I keep my phone number?
Yes. Port your number to a new carrier before cancelling to keep it.
How do I return AT&T equipment?
Return routers and receivers within 21 days to avoid up to $150 in equipment fees.
Annual Cost
£911.88
per year for AT&T
Cancelling saves you this every year