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How to Cancel AT&T

AT&T is one of the largest telecommunications companies in the US, providing wireless, internet, and TV services. Cancellation typically requires a phone call and may involve early termination fees if you are under contract. Device payment plans remain due even after service cancellation. Expect significant retention efforts during the call.

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Quick Facts

Monthly cost
£75.99/mo
£911.88/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
30 days
Refund policy
Final bill includes prorated charges. Early termination fees may apply for contract plans.
After cancellation
AT&T retains account records per FCC requirements. Your phone number is released after porting or cancellation.

Cancellation Steps

Go directly to AT&T cancellation page

  1. Check your contract status

    Log in to att.com/myatt to check whether you are under contract and any remaining device payments.

  2. Call AT&T customer service

    Call 1-800-288-2020 for wireless or 1-800-288-2020 for combined services.

  3. Request cancellation

    Tell the representative you want to cancel your service. Be prepared for retention offers.

  4. Ask about final bill and fees

    Request a breakdown of any early termination fees, device balance, and final prorated charges.

  5. Get confirmation

    Ask for a cancellation confirmation number and keep it for your records.

Tips & Things to Know

  • Port your number to a new carrier first -- this automatically cancels AT&T wireless service.
  • Return any leased equipment within 21 days to avoid equipment charges.
  • If under contract, ask if there are any loyalty discounts that might make staying worthwhile.

Your Consumer Rights

  • The FCC requires carriers to provide clear information about early termination fees.
  • Many states have consumer protection laws requiring prorated refunds for prepaid service.
  • Under the FTC Act, deceptive billing practices (cramming) are prohibited.

Frequently Asked Questions

Can I cancel AT&T online?
No. Wireless cancellation requires calling 1-800-288-2020. Internet cancellation may require visiting a store.
What is the AT&T early termination fee?
Up to $325 for advanced devices, prorated by months remaining. No ETF on no-contract plans.
Do I still owe for my phone after cancelling?
Yes. Any remaining device installment balance becomes due immediately.
Can I keep my phone number?
Yes. Port your number to a new carrier before cancelling to keep it.
How do I return AT&T equipment?
Return routers and receivers within 21 days to avoid up to $150 in equipment fees.

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