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How to Cancel Asda Mobile

Cancelling Asda Mobile is quick and penalty-free with no contract. Request a PAC code by text to transfer your number, or use an STAC code to abandon it. Unused credit is non-refundable.

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Quick Facts

Pricing (all plans)
1GB Plan£4.00/mo
10GB Plan£7.00/mo
30GB Plan£10.00/mo
Highest tier = £48.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Unused bundle credit is non-refundable. You're charged only for service used until cancellation.
After cancellation
Account records and call data are retained for 6 years under Ofcom requirements. Personal data is processed under GDPR after cancellation.

Cancellation Steps

Go directly to Asda Mobile cancellation page

  1. Request your PAC code by text

    Text 'PAC' to 65075. You'll receive your code within 60 seconds, valid for 30 days.

  2. Give PAC code to your new provider

    Provide the code when signing up. Your number transfers within 1 business day automatically.

  3. Cancel bundles in your account

    Log in to mobile.asda.com, go to 'Manage Plan', and cancel any active bundles to avoid charges.

  4. Check your final billing date

    Confirm the end date in your account. You're charged only for service used; unused credit is non-refundable.

Tips & Things to Know

  • Your PAC code is free and arrives in 60 seconds - never pay anyone to help you port.
  • Use remaining bundle credit before cancelling, as unused balances are forfeited.
  • Keep the 1GB plan at £4/month active if you might need your number again soon.

Your Consumer Rights

  • Consumer Rights Act 2015 applies - you have rights regarding faulty service and misleading information.
  • Ofcom rules require PAC codes be provided free within 60 seconds.

Frequently Asked Questions

Can I cancel Asda Mobile without penalty?
Yes. Rolling 30-day plans have no contract or early termination fees, though unused credit is non-refundable.
Will I get a refund for unused credit?
No. You're only charged for service used. Remaining bundle credit and pay-as-you-go balance are forfeited.
How long does number transfer take?
Cancellation is instant. If you request a PAC code, your number transfers within 1 business day.
What if I don't request a PAC code?
Your number will be recycled and lost permanently. Request a free PAC code within 30 days to keep it.
Can I pause instead of cancelling?
No pause option exists. Switch to the 1GB plan (£4/month) to keep your number active affordably.

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