How to Cancel ASB Bank
ASB is a major New Zealand bank. Account closure requires a zero balance, redirection of all payments, and either a call or branch visit. The process is standard but requires preparation.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No closure fees on standard accounts. Balance must be zero.
After cancellation
Financial records retained for 7 years per NZ regulations.
What to Watch Out For
- May recommend alternative products or accounts before processing closure
Cancellation Steps
Go directly to ASB Bank cancellation pageRedirect payments
Move direct debits and automatic payments to your new bank.
Clear your balance
Transfer all funds out of the account.
Contact ASB
Call 0800 803 804 or visit a branch to close your account.
Get confirmation
Request written confirmation of account closure.
Tips & Things to Know
- Export your transaction history before closing.
- Ensure all pending transactions have cleared.
- Check for linked credit cards or loan accounts.
Your Consumer Rights
- Under the Consumer Guarantees Act 1993, banks must process closures without unreasonable delay.
- The Banking Ombudsman Scheme provides free resolution for banking disputes.
Frequently Asked Questions
Can I close my ASB account online?
No. You need to call or visit a branch.
Is there a closure fee?
No. Standard accounts have no closure fee.
How long does it take?
Usually processed within 1-3 business days.
Do both holders need to agree for joint accounts?
Yes. Both account holders must consent to closing a joint account.
Can I reopen a closed ASB account?
No. You would need to apply for a new account.