Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
ASB Bank logo

How to Cancel ASB Bank

ASB is a major New Zealand bank. Account closure requires a zero balance, redirection of all payments, and either a call or branch visit. The process is standard but requires preparation.

Tricky
Banking

Steps verified

Quick Facts

0
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No closure fees on standard accounts. Balance must be zero.
After cancellation
Financial records retained for 7 years per NZ regulations.

Cancellation Steps

Go directly to ASB Bank cancellation page

  1. Redirect payments

    Move direct debits and automatic payments to your new bank.

  2. Clear your balance

    Transfer all funds out of the account.

  3. Contact ASB

    Call 0800 803 804 or visit a branch to close your account.

  4. Get confirmation

    Request written confirmation of account closure.

Tips & Things to Know

  • Export your transaction history before closing.
  • Ensure all pending transactions have cleared.
  • Check for linked credit cards or loan accounts.

Your Consumer Rights

  • Under the Consumer Guarantees Act 1993, banks must process closures without unreasonable delay.
  • The Banking Ombudsman Scheme provides free resolution for banking disputes.

Frequently Asked Questions

Can I close my ASB account online?
No. You need to call or visit a branch.
Is there a closure fee?
No. Standard accounts have no closure fee.
How long does it take?
Usually processed within 1-3 business days.
Do both holders need to agree for joint accounts?
Yes. Both account holders must consent to closing a joint account.
Can I reopen a closed ASB account?
No. You would need to apply for a new account.

Related Cancellation Guides