How to Cancel ANZ Bank
ANZ is one of Australia's "Big Four" banks. Closing your account requires clearing the balance, redirecting payments, and contacting ANZ by phone or visiting a branch. The process is straightforward but requires some preparation.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No closure fees on standard accounts. Balance must be zero before closure.
After cancellation
ANZ retains financial records for 7 years as required by Australian regulations.
What to Watch Out For
- Staff may try to offer alternative products before processing the closure
Cancellation Steps
Go directly to ANZ Bank cancellation pageRedirect payments
Move all direct debits, salary payments, and recurring charges to a new account.
Clear the balance
Transfer all funds out of the account.
Contact ANZ
Call 13 13 14 or visit a branch to request account closure.
Get written confirmation
Ask for email or letter confirmation that the account is closed.
Tips & Things to Know
- Download your transaction statements before closing as access will be removed.
- Check for any linked products (credit cards, loans) that may be affected.
- Allow 2-3 business days for any pending transactions to clear before requesting closure.
Your Consumer Rights
- Australian banking regulations require banks to process closures without unreasonable delay.
- The Australian Financial Complaints Authority (AFCA) provides free dispute resolution for banking issues.
Frequently Asked Questions
Can I close my ANZ account online?
No. You need to call or visit a branch to close your ANZ account.
Are there fees to close an ANZ account?
Standard accounts have no closure fee.
How long does it take to close an ANZ account?
Typically 1-2 business days once all conditions are met.
What happens to pending transactions?
All pending transactions must clear before the account can be closed.
Can I close a joint ANZ account?
Both account holders must consent to closing a joint account.