How to Cancel ANZ Bank
ANZ is one of Australia's "Big Four" banks. Closing your account requires clearing the balance, redirecting payments, and contacting ANZ by phone or visiting a branch. The process is straightforward but requires some preparation.
Tricky
BankingSteps verified
Quick Facts
- 0
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- No closure fees on standard accounts. Balance must be zero before closure.
- After cancellation
- ANZ retains financial records for 7 years as required by Australian regulations.
Cancellation Steps
Go directly to ANZ Bank cancellation pageRedirect payments
Move all direct debits, salary payments, and recurring charges to a new account.
Clear the balance
Transfer all funds out of the account.
Contact ANZ
Call 13 13 14 or visit a branch to request account closure.
Get written confirmation
Ask for email or letter confirmation that the account is closed.
Tips & Things to Know
- Download your transaction statements before closing as access will be removed.
- Check for any linked products (credit cards, loans) that may be affected.
- Allow 2-3 business days for any pending transactions to clear before requesting closure.
Your Consumer Rights
- Australian banking regulations require banks to process closures without unreasonable delay.
- The Australian Financial Complaints Authority (AFCA) provides free dispute resolution for banking issues.
Frequently Asked Questions
- Can I close my ANZ account online?
- No. You need to call or visit a branch to close your ANZ account.
- Are there fees to close an ANZ account?
- Standard accounts have no closure fee.
- How long does it take to close an ANZ account?
- Typically 1-2 business days once all conditions are met.
- What happens to pending transactions?
- All pending transactions must clear before the account can be closed.
- Can I close a joint ANZ account?
- Both account holders must consent to closing a joint account.