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How to Cancel Amex Platinum Card

Cancellation requires a phone call to American Express and must be completed before your renewal date. All Membership Rewards points expire immediately upon cancellation.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds offered on the annual fee. Cancellation within 30 days may qualify for reversal on case-by-case basis.
After cancellation
American Express retains account records and transaction history for a minimum of 6 years under FCA and UK tax law requirements.

Cancellation Steps

Go directly to Amex Platinum Card cancellation page

  1. Redeem or transfer your Membership Rewards points

    Log into your Amex account and transfer points to airline or hotel partners before cancelling, as all points expire instantly.

  2. Pay off your full card balance

    Ensure you owe £0 on your card. American Express will not process cancellation with an outstanding balance.

  3. Call American Express on 0800 917 8047

    Ring during business hours (8am-10pm, 7 days a week) with your card number ready and confirm cancellation.

  4. Request written confirmation and destroy your card

    Ask for cancellation confirmation via email and cut up your card. Note the date and time of your request.

Tips & Things to Know

  • Cancel at least one week before your card anniversary date to avoid the £575 renewal charge.
  • Transfer Membership Rewards to airline partners before cancelling - points expire instantly upon closure.
  • Consider downgrading to Amex Gold (£140 annually) instead of cancelling to preserve your account.

Your Consumer Rights

  • Consumer Rights Act 2015 protects you against unfair contract terms and ensures transparency in cancellation.
  • The FCA regulates American Express and enforces fair treatment and consumer credit standards.

Frequently Asked Questions

Can I cancel my Amex Platinum Card online?
No, cancellation is only available by phone on 0800 917 8047.
Will I get a refund on the annual fee?
No refunds are offered. If charged within 30 days, you may request a reversal on a case-by-case basis.
What happens to my Membership Rewards points?
All points expire immediately and permanently upon cancellation. Redeem or transfer them before you call to cancel.
How do I avoid paying the annual fee twice?
Cancel at least one week before your card anniversary date, when the £575 renewal charge is applied.
When do my benefits stop after cancellation?
Lounge access, Priority Pass, travel insurance, and concierge services all terminate instantly upon cancellation.

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