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How to Cancel Afterpay

Afterpay account closure requires contacting support directly - there is no self-service option. You must settle all outstanding payments before requesting closure.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No subscription fee. Payment obligations continue until settled.
After cancellation
Financial records retained per legal and regulatory requirements. Other data handled per privacy policy.

Cancellation Steps

Go directly to Afterpay cancellation page

  1. Settle all outstanding payments

    Ensure every Afterpay instalment is fully paid before proceeding.

  2. Contact Afterpay support

    Use the in-app help centre or visit help.afterpay.com to start a support chat.

  3. Request account closure

    Tell support you want to close your account and provide your account details.

  4. Await confirmation

    Support will confirm your account closure once the request is processed.

Tips & Things to Know

  • All outstanding payments must be settled before closure is possible.
  • Uninstalling the app does not close your account - you must contact support.
  • Afterpay has no recurring subscription fee, so consider keeping it for future use.

Your Consumer Rights

  • UK users: FCA regulations apply to buy-now-pay-later services.
  • US users: FTC guidelines govern BNPL provider practices and disclosure.

Frequently Asked Questions

Can I delete my Afterpay account myself?
No. Afterpay has no self-service deletion. You must contact support to close your account.
Is there a fee to close my Afterpay account?
No closure fee. However, all outstanding payments must be settled first.
What happens to my data after closure?
Financial records are retained per regulations. Other data is handled under Afterpay's privacy policy.
Will my account close if I delete the app?
No. Deleting the app does not close your account. You must contact support.
Can I reopen my account later?
You may be able to reactivate it. Contact support to discuss your options.

Related Cancellation Guides