How to Cancel Affirm
Affirm account closure requires contacting support and is not available through self-service. All outstanding loans must be fully repaid before closure.
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Quick Facts
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- No subscription fee. Loan obligations continue regardless of closure.
- After cancellation
- Financial records are retained indefinitely per regulatory and compliance requirements.
Cancellation Steps
Go directly to Affirm cancellation pagePay off all outstanding loans
Ensure every Affirm loan is fully repaid before requesting closure.
Contact Affirm support
Reach out via the app, website, or help centre to initiate closure.
Submit your closure request
Request account closure and provide any information support requires.
Receive confirmation
Support will confirm when your account closure has been processed.
Tips & Things to Know
- All loans must be paid in full before Affirm will close your account.
- Uninstalling the app does not close your account or stop obligations.
- Review your account for any forgotten or pending loans before contacting support.
Your Consumer Rights
- US users: Fair Credit Reporting Act and CFPB regulations apply to your account data.
- Canadian users: Provincial consumer protection and lending laws govern your account.
Frequently Asked Questions
- How do I close my Affirm account?
- Contact Affirm support through the app or website. Account closure requires manual processing by their team.
- Do I still owe my loans after closing?
- Yes. All loan obligations remain regardless of account closure.
- Does deleting the app close my account?
- No. You must contact support directly. The app is separate from your account.
- What happens to my financial data?
- Financial records are retained per regulatory requirements and cannot be deleted.
- Can I reopen my account later?
- You may need to apply for a new account. Contact support to check your eligibility.
