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How to Cancel 2degrees

2degrees is New Zealand's third-largest mobile operator. Cancellation is relatively straightforward for pay-monthly plans. You can call or visit a store to process the cancellation.

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Quick Facts

Monthly cost
£45.00/mo
£540.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No early termination fees on open-term plans. Device payments may still be due.
After cancellation
Account records retained per NZ regulatory requirements.

Cancellation Steps

Go directly to 2degrees cancellation page

  1. Check your plan

    Log in to your 2degrees account to review your plan and any contract terms.

  2. Port your number

    If switching providers, start the port with your new provider.

  3. Contact 2degrees

    Call 0800 022 022 or visit a store to cancel.

  4. Get confirmation

    Request written confirmation of your cancellation.

Tips & Things to Know

  • Most 2degrees plans are open-term with no early exit fees.
  • Porting your number triggers automatic cancellation.
  • Check for any remaining device payments.

Your Consumer Rights

  • Under the Consumer Guarantees Act 1993, you have the right to cancel services.
  • TDR (Telecommunications Dispute Resolution) handles unresolved cancellation complaints.

Frequently Asked Questions

Can I cancel 2degrees online?
No. You need to call or visit a store.
Are there early exit fees?
Most plans are open-term with no exit fees.
How do I keep my number?
Port your number to your new provider before cancelling.
What about device payments?
Remaining device payments become due upon cancellation.
How long does it take?
Cancellation is typically processed within a few business days.

Related Cancellation Guides