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How to Cancel 23andMe+

Cancellation is done online through your account settings. Note that 23andMe+ auto-renews annually with limited advance notice, so cancel well before your renewal date.

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Quick Facts

Monthly cost
£7.00/mo
£84.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for the current membership period.
After cancellation
DNA data and basic reports remain after cancellation. Request data deletion separately through your account settings.

Cancellation Steps

Go directly to 23andMe+ cancellation page

  1. Sign in to 23andMe

    Go to 23andme.com and log in with your account credentials.

  2. Go to Account Settings

    Click your profile icon and select Membership or Account Settings from the menu.

  3. Click Cancel Membership

    Find your 23andMe+ membership and click the Cancel button.

  4. Confirm cancellation

    Follow the prompts to confirm. Basic reports remain accessible after cancellation.

Tips & Things to Know

  • Cancel well before your annual renewal date as notice of auto-renewal is limited.
  • Download premium reports before your membership ends if you want to keep them.
  • Basic ancestry and health reports stay accessible after you cancel.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 and UK GDPR apply to your data deletion requests.
  • US users: FTC guidelines require clear cancellation and CCPA grants data deletion rights.

Frequently Asked Questions

Can I cancel 23andMe+ online?
Yes. Cancel anytime in your account settings at 23andme.com without calling customer support.
Will I lose my DNA results?
No. Basic ancestry and health reports remain accessible. Premium reports may lock after cancellation.
Do I get a refund if I cancel?
No. 23andMe+ does not offer refunds for the current membership period.
Can I delete my DNA data after cancelling?
Yes. You must request DNA data deletion separately from cancellation through your account settings.
How much notice does 23andMe+ give before renewal?
Limited notice is provided. Cancel well in advance of your annual renewal date to avoid unexpected charges.

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