How to Cancel Zoom Pro
Zoom Pro removes the 40-minute meeting limit and adds cloud recording. You can downgrade to the free Basic plan which still allows unlimited 1-to-1 meetings and 40-minute group calls.
Steps verified March 2026
Quick Facts
Monthly cost
£11.99/mo
£143.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds on annual plans. Monthly plans end at billing period.
After cancellation
Cloud recordings deleted 30 days after downgrade. Local recordings unaffected.
What to Watch Out For
- Cloud recordings deletion deadline not prominently warned during cancellation
- Downgrade flow includes multiple upsell prompts
- Annual plan commitment buried in pricing page fine print
Cancellation Steps
Go directly to Zoom Pro cancellation pageGo to zoom.us/account
Sign in to your Zoom account.
Navigate to "Billing"
Click "Plan Management" or "Billing" in the left sidebar.
Click "Cancel Plan"
Under your current plan, click the cancel or downgrade option.
Confirm downgrade
Follow the prompts. Pro features remain until the end of the billing period.
Tips & Things to Know
- Cloud recordings are deleted 30 days after downgrading — download them first.
- If your employer pays for Zoom, contact your IT department instead.
- The free tier still allows 100-participant meetings (with the 40-minute limit).
Your Consumer Rights
- You have 14 days to cancel under the Consumer Contracts Regulations 2013
Frequently Asked Questions
What happens to my cloud recordings?
Cloud recordings are deleted 30 days after downgrading. Download them before cancelling.
Can I still host meetings on the free tier?
Yes, you can host unlimited 1-to-1 meetings and 40-minute group meetings with up to 100 participants.
Do meeting links still work after downgrading?
Yes, your Personal Meeting ID and links remain active.
Can I get a refund on my annual plan?
Zoom does not offer pro-rata refunds on annual plans.
Does my employer need to cancel for me?
If your organisation pays for Zoom, you need to contact your IT department.
Annual Cost
£143.88
per year for Zoom Pro
Cancelling saves you this every year