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How to Cancel Whittard

Cancellation is done entirely online through your account. You must cancel before your next dispatch date to avoid being charged, as dispatched orders cannot be refunded.

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Quick Facts

Monthly cost
£15.00/mo
£180.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched orders. Cancel before your dispatch date to avoid being charged.
After cancellation
Your account, order history, and preferences are saved indefinitely after cancellation. Personal data is deleted only upon your explicit request.

Cancellation Steps

Go directly to Whittard cancellation page

  1. Sign in to Whittard

    Go to whittard.co.uk and click 'Sign In', then enter your email and password.

  2. Go to My Subscriptions

    Click your profile icon and select 'My Subscriptions' from the dropdown menu.

  3. Select your subscription

    Click the subscription to view its details and next dispatch date.

  4. Click Cancel Subscription

    Click 'Cancel Subscription' and confirm in the dialog. You'll receive a confirmation email.

Tips & Things to Know

  • Cancel at least 3-5 days before your next dispatch date to avoid being charged.
  • Use Pause Subscription instead if you might resume later - paused subscriptions reactivate within 12 months.
  • Contact Whittard's Help Centre if charged for a dispatched order - they may offer one-time refunds or credits.

Your Consumer Rights

  • UK Consumer Rights Act 2015: Whittard cannot charge for unauthorised orders and must provide clear cancellation terms.
  • UK GDPR 2018: Your personal data must be processed securely, with rights to request deletion after cancellation.

Frequently Asked Questions

Can I cancel my Whittard subscription at any time?
Yes, with no fees. However, cancel before your next dispatch date or you'll be charged for that order.
Will I get a refund if I cancel?
No refund for dispatched orders. Cancel before the dispatch date to avoid the charge.
What happens to my account after cancellation?
Your account, order history, and preferences are saved indefinitely. You can resubscribe anytime without losing information.
Can I pause instead of cancelling?
Yes. Pause temporarily halts deliveries while keeping your preferences on file. Reactivate within 12 months.
How do I avoid being charged after cancelling?
Check your next dispatch date and cancel at least 3-5 days before. Keep the confirmation email as proof.

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