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How to Cancel WeTransfer Pro

Cancellation is straightforward and handled entirely online through your account dashboard. Your Pro access continues until your next billing date, and files already sent remain accessible.

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Quick Facts

Monthly cost
£12.00/mo
£120.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Access continues until your next billing date.
After cancellation
Files sent to recipients remain accessible indefinitely. Files in Pro storage may be deleted upon downgrade. Download important files before cancelling.

Cancellation Steps

Go directly to WeTransfer Pro cancellation page

  1. Sign in to WeTransfer

    Go to wetransfer.com and log in with your email and password.

  2. Go to Account Settings

    Click your profile icon in the top right, then select "Settings" from the menu.

  3. Find your Subscription

    Click "Subscription" or "Billing" to view your current WeTransfer Pro plan.

  4. Cancel your subscription

    Click "Cancel Subscription" and confirm. Access continues until your next billing date.

Tips & Things to Know

  • Backup files stored in Pro before cancelling, as they may be deleted when downgrading to free.
  • WeTransfer offers no pause option, so cancel now and re-subscribe later if you prefer.
  • The free plan supports 2GB transfers, which works for most personal users.

Your Consumer Rights

  • UK Consumer Rights Act 2015 requires clear cancellation terms and prohibits unfair contract terms.
  • Ireland EU Consumer Rights Directive guarantees a 14-day withdrawal right for distance contracts.

Frequently Asked Questions

Can I cancel WeTransfer Pro immediately?
Yes, you can cancel anytime online. Your access continues until your next billing date.
Will I get a refund?
No. WeTransfer does not offer refunds for cancelled subscriptions under any circumstances.
What happens to my files after cancellation?
Sent files remain accessible to recipients indefinitely. Files in Pro storage may be deleted, so download them first.
Can I pause instead of cancelling?
No. WeTransfer has no pause option. You must cancel to downgrade to the free plan.
How long does cancellation take?
Cancellation is instant online. Your Pro access ends on your next billing date.

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