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How to Cancel Vue Cinema

Vue Cinema cancellation is online-only, but you're locked into a 12-month minimum commitment. After that period, you can cancel with 30 days' notice. Your access continues until the notice period ends.

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Quick Facts

Pricing (all plans)
MiniOff-peak only£9.99/mo
MaxiAnytime£12.99/mo
Highest tier = £119.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. You're locked in for 12 months. After that, cancel with 30 days' notice but pay for the full period.
After cancellation
Your membership history and booking records are kept for up to 12 months after cancellation. Data is then deleted under UK data protection rules.

Cancellation Steps

Go directly to Vue Cinema cancellation page

  1. Sign in to myvue.com

    Go to myvue.com and log in with your email and password.

  2. Go to My Membership

    Select 'My Membership' from the main menu to view your subscription details.

  3. Click Cancel Membership

    Find the 'Cancel Membership' button on your membership page and click it.

  4. Confirm cancellation with 30 days' notice

    Set your cancellation date 30 days ahead and confirm. Check your email within 24 hours for confirmation.

Tips & Things to Know

  • You cannot cancel within the first 12 months - Vue locks you in with no early exit option.
  • Use the website, not the mobile app, as the cancellation button is harder to find on mobile.
  • Check your spam folder for the confirmation email - Vue's notifications often get filtered.

Your Consumer Rights

  • Consumer Rights Act 2015: The 14-day cancellation right is lost once Vue's service begins, which happens immediately.
  • Unfair Contract Terms Act 1977: Vue's 12-month minimum commitment may be challengeable as an unfair term under consumer law.

Frequently Asked Questions

Can I cancel Vue Cinema at any time?
No. You must complete a 12-month minimum commitment before you can cancel. After that, you need to give 30 days' notice.
Will I get a refund if I cancel during the first 12 months?
No. You cannot cancel during the mandatory 12-month term. Early termination results in immediate loss of access with no refund.
What's the difference between Mini and Maxi?
Mini (£9.99/month) covers off-peak screenings only. Maxi (£12.99/month) offers unlimited anytime access including evenings and weekends.
How long do I keep access after cancelling?
You have full access for 30 days from your cancellation request. You are billed for the full notice period.
Can I pause or rejoin later?
Vue has no pause option. If you rejoin, you must commit to a new 12-month minimum term.

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