How to Cancel Twilio
Cancelling Twilio requires releasing all phone numbers and deleting services before submitting a closure request to support. Phone numbers incur monthly charges indefinitely until explicitly released, so this must be done immediately.
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Quick Facts
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Remaining credit may be refundable case-by-case. Current charges and overage fees are typically non-refundable.
- After cancellation
- All account data including call logs and settings are permanently deleted within 30 days of closure. Download records before requesting closure.
Cancellation Steps
Go directly to Twilio cancellation pageSign in to Twilio Console
Go to twilio.com/console and log in with your account credentials.
Release all phone numbers
Navigate to Manage > Phone Numbers, select each number, and click Release to stop monthly charges.
Delete all projects and services
Remove all active projects, messaging services, and SIP trunks from the Build section.
Request account closure
Contact support.twilio.com with your account SID. Closure takes 1-2 business days.
Tips & Things to Know
- Release phone numbers immediately - they generate monthly charges indefinitely until manually released.
- Download call logs and SMS records before closure, as all data is deleted permanently after 30 days.
- Verify all phone numbers and services are removed in your console before contacting support.
Your Consumer Rights
- UK: Consumer Rights Act 2015 provides cancellation and refund rights for unused services.
- US: FTC enforces regulations against unfair billing practices and requires clear charge disclosure.
Frequently Asked Questions
- Can I cancel Twilio at any time?
- Yes. Twilio has no contracts, but you must release all phone numbers and delete services before requesting closure or charges will continue.
- Will I get a refund if I cancel Twilio?
- Remaining credit may be refundable on a case-by-case basis. Current charges and overage fees are typically non-refundable. Contact support to discuss eligibility.
- What happens to my phone numbers after cancellation?
- Unreleased numbers continue accruing monthly charges indefinitely. Release them manually before closure to stop all billing immediately.
- Why am I still charged for unused phone numbers?
- Twilio charges monthly rental fees for every number until explicitly released. Go to Phone Numbers and click Release on each number to stop charges.
- Can I reopen my account after closing it?
- You can create a new account, but your previous data and numbers will be permanently deleted. Keep your account open with services released instead.