How to Cancel Twilio
Twilio provides APIs for SMS, voice, and video. Pay-as-you-go — close by removing services and contacting support.
Moderate
SoftwareSteps verified
Quick Facts
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Pay-as-you-go. Remaining credit may be refundable.
- After cancellation
- Data deleted on closure.
Cancellation Steps
Go directly to Twilio cancellation pageGo to twilio.com/console
Sign in.
Release phone numbers
Remove all active numbers.
Delete projects
Remove services.
Contact support
Request account closure.
Tips & Things to Know
- Release phone numbers to stop charges.
- Pay-as-you-go — no subscription.
- Download logs before closing.
Your Consumer Rights
- Consumer Rights Act 2015 for UK users.
Frequently Asked Questions
- Subscription?
- No, pay-as-you-go.
- Phone numbers?
- Release to stop charges.
- Credit?
- May be refundable.
- Can I reopen?
- New account.
- Logs?
- Download before closing.