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How to Cancel Tower Insurance

Tower Insurance is a leading New Zealand insurer providing home, contents, car, and travel insurance. You can cancel by calling Tower or through your online account for some policy types.

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Insurance

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Quick Facts

Monthly cost
£85.00/mo
£1020.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Pro-rata refund for unused premium on most policies.
After cancellation
Policy and claims records retained per NZ regulatory requirements.

Cancellation Steps

Go directly to Tower Insurance cancellation page

  1. Log in to My Tower

    Check your policy details and any cancellation terms at tower.co.nz.

  2. Call Tower

    Phone 0800 808 808 to request cancellation.

  3. Provide details

    Have your policy number ready for verification.

  4. Confirm and get refund details

    Ask about any pro-rata refund for unused premium.

Tips & Things to Know

  • Ensure replacement cover is in place before cancelling.
  • Some policies can be managed and cancelled through the My Tower online portal.
  • Check whether cancelling mid-term affects any no-claims bonus.

Your Consumer Rights

  • Under the Consumer Guarantees Act 1993, you can cancel insurance at any time.
  • The IFSO (Insurance and Financial Services Ombudsman) resolves insurance disputes in NZ.

Frequently Asked Questions

Can I cancel Tower Insurance online?
Some policies may be manageable online, but most require a phone call.
Will I receive a refund?
Yes. A pro-rata refund for unused premium is typically provided.
Does cancelling affect my no-claims bonus?
Cancelling mid-term may affect your no-claims bonus with some insurers.
What about open claims?
Open claims continue to be handled after cancellation.
How quickly does cancellation take effect?
Typically from the date of your request or a specified future date.

Related Cancellation Guides