How to Cancel Tower Insurance
Tower Insurance is a leading New Zealand insurer providing home, contents, car, and travel insurance. You can cancel by calling Tower or through your online account for some policy types.
Steps verified March 2026
Quick Facts
Monthly cost
£85.00/mo
£1020.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Pro-rata refund for unused premium on most policies.
After cancellation
Policy and claims records retained per NZ regulatory requirements.
What to Watch Out For
- May offer price reductions before processing cancellation
Cancellation Steps
Go directly to Tower Insurance cancellation pageLog in to My Tower
Check your policy details and any cancellation terms at tower.co.nz.
Call Tower
Phone 0800 808 808 to request cancellation.
Provide details
Have your policy number ready for verification.
Confirm and get refund details
Ask about any pro-rata refund for unused premium.
Tips & Things to Know
- Ensure replacement cover is in place before cancelling.
- Some policies can be managed and cancelled through the My Tower online portal.
- Check whether cancelling mid-term affects any no-claims bonus.
Your Consumer Rights
- Under the Consumer Guarantees Act 1993, you can cancel insurance at any time.
- The IFSO (Insurance and Financial Services Ombudsman) resolves insurance disputes in NZ.
Frequently Asked Questions
Can I cancel Tower Insurance online?
Some policies may be manageable online, but most require a phone call.
Will I receive a refund?
Yes. A pro-rata refund for unused premium is typically provided.
Does cancelling affect my no-claims bonus?
Cancelling mid-term may affect your no-claims bonus with some insurers.
What about open claims?
Open claims continue to be handled after cancellation.
How quickly does cancellation take effect?
Typically from the date of your request or a specified future date.
Annual Cost
£1020.00
per year for Tower Insurance
Cancelling saves you this every year