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How to Cancel Total Wine Club

Cancellation is done online through your account dashboard. You must submit your cancellation request at least 7-10 days before your next dispatch date to avoid being charged.

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Quick Facts

Monthly cost
£25.00/mo
£300.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refund for processed charges. Cancel 7-10 days before dispatch to avoid next month's charge. Credits are forfeited.
After cancellation
Your profile and order history are preserved indefinitely, allowing easy rejoin. Request complete data deletion through privacy settings under GDPR.

Cancellation Steps

Go directly to Total Wine Club cancellation page

  1. Sign in to your Total Wine Club account

    Visit nakedwines.com/account and log in with your email address and password.

  2. Go to your subscription settings

    Click 'My Account' or 'Subscriptions', then select 'Manage Subscription' to view your details.

  3. Check your next dispatch date

    Confirm you're cancelling at least 7-10 days before dispatch to avoid being charged.

  4. Click 'Cancel Subscription' and confirm

    Select the cancellation option and confirm. You'll receive an email confirmation within 24 hours.

Tips & Things to Know

  • Submit cancellation at least 7-10 days before your next dispatch, as orders are prepared early.
  • Use any remaining credits or loyalty points before cancelling, as they are forfeited.
  • Consider pausing your subscription for 1-3 months instead if you need only a temporary break.

Your Consumer Rights

  • Consumer Rights Act 2015 protects you against unfair contract terms and distance sales cancellations.
  • Data Protection Act 2018 and GDPR give you rights to access, delete, and control your personal data.

Frequently Asked Questions

Can I cancel Total Wine Club anytime?
Most subscriptions can be cancelled anytime, but promotional tiers may include 3-6 month minimum commitment periods with early cancellation fees. Check your subscription terms.
Will I be refunded if I cancel before my next shipment?
If you cancel 7-10 days before dispatch, you won't be charged. Already processed charges are not refunded, and credits are forfeited.
What happens to my account after cancellation?
Your profile and order history are preserved indefinitely. You can rejoin anytime without re-registering, or request data deletion under GDPR.
Can I pause instead of cancelling?
Yes, you can pause your subscription for 1-3 months instead, suspending deliveries whilst keeping your membership status and benefits.
How do I contact support if I cannot cancel online?
Visit nakedwines.com/help or contact support by phone or email with your account details. Request written confirmation of cancellation.

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