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How to Cancel Tortoise Media

Cancellation is quick and entirely online through your account dashboard. Your access stops immediately with no refund for unused time.

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Quick Facts

Monthly cost
£8.00/mo
£60.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Cancellation is immediate with no refund for unused time in your billing period.
After cancellation
Your account, saved articles, and reading history are saved indefinitely. You can reactivate by logging in anytime.

Cancellation Steps

Go directly to Tortoise Media cancellation page

  1. Sign in to Tortoise Media

    Go to tortoisemedia.com and log in with your email address and password.

  2. Go to Account settings

    Click your profile icon in the top right and select 'Account' from the dropdown menu.

  3. Find your Membership section

    Scroll down to 'Membership' to see your plan type and renewal date.

  4. Click Cancel Membership

    Select 'Cancel Membership', skip any retention offers, and click 'Confirm Cancellation'.

Tips & Things to Know

  • Cancel before your renewal date shown in Account settings to avoid charges.
  • Free content remains accessible after cancellation, but premium articles become unavailable.
  • Your account and saved articles are saved indefinitely if you want to resubscribe later.

Your Consumer Rights

  • UK users have 14 days to cancel digital subscriptions under the Consumer Rights Act 2015.
  • US users are protected by the FTC's Restore Online Shoppers Confidence Act, which requires clear cancellation mechanisms.

Frequently Asked Questions

Can I cancel Tortoise Media anytime?
Yes. There are no contracts or early cancellation fees, but cancellation is immediate with no refund.
Will I get a refund when I cancel?
No. Tortoise Media does not offer refunds for any reason, including partial-month cancellations.
What happens to my account after cancellation?
Your account and saved articles are preserved indefinitely. You revert to free-tier access until you resubscribe.
When should I cancel to avoid charges?
Cancel before your renewal date shown in Account settings under Membership to prevent the next charge.
What content can I still access after cancelling?
Free articles and some podcasts remain available. Premium investigative pieces and exclusive content become unavailable.

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