How to Cancel Surfshark VPN
Surfshark provides VPN, ad-blocking, and antivirus services. Cancellation stops auto-renewal. They offer a 30-day money-back guarantee for new subscribers.
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Quick Facts
- Monthly cost
- £12.95/mo
- £155.40/year
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- 30-day money-back guarantee for new subscribers. After 30 days, no refunds on any plan.
- After cancellation
- Account data is deleted on request. VPN usage logs are not stored per their no-logs policy.
Cancellation Steps
Go directly to Surfshark VPN cancellation pageGo to my.surfshark.com
Sign in to your Surfshark account.
Click "Subscription"
Navigate to your subscription settings.
Click "Cancel auto-renewal"
Turn off automatic renewal.
Confirm
Your VPN access continues until the end of the paid period.
Tips & Things to Know
- Within 30 days of purchase, you can request a full refund through live chat.
- Multi-year plans are heavily discounted but non-refundable after 30 days.
- Surfshark allows unlimited simultaneous device connections.
Your Consumer Rights
- Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period. Surfshark extends this to 30 days.
- Surfshark must honour its advertised money-back guarantee as a contractual term under UK law.
Frequently Asked Questions
- How do I get a Surfshark refund?
- Contact live chat support within 30 days of purchase to request a full refund.
- Does cancelling Surfshark remove the VPN immediately?
- No. Your VPN access continues until the end of the paid period.
- Are Surfshark multi-year plans refundable?
- Only within the first 30 days. After that, the remaining term is non-refundable.
- Can I use Surfshark on unlimited devices?
- Yes. Surfshark allows unlimited simultaneous device connections on all plans.
- Is there a free VPN alternative?
- Proton VPN offers a free tier with limited servers. Fully free VPNs often have privacy concerns.