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How to Cancel Suncorp Insurance

Suncorp requires you to cancel by phone - there is no online option. You'll need your policy number handy. Refunds depend on whether you have an annual or monthly policy.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Annual policies receive a prorated refund for unused cover. Monthly policies do not refund the current month's premium.
After cancellation
Suncorp retains your policy records for 7 years after cancellation.

Cancellation Steps

Go directly to Suncorp Insurance cancellation page

  1. Call Suncorp

    Phone 13 11 55 and ask to speak to someone about cancellation.

  2. Provide your policy number

    Have your policy details ready when you call.

  3. State your cancellation date

    Confirm the date you want your cover to end.

  4. Ask about your refund

    Check if you're eligible for a refund of unused premium.

  5. Request written confirmation

    Ask for a cancellation letter for your records.

Tips & Things to Know

  • Annual policies may give you a prorated refund for unused cover.
  • Arrange replacement insurance before cancelling to avoid a coverage gap.
  • Monthly policies typically won't refund the current month, so cancel early if possible.

Your Consumer Rights

  • ASIC and APRA regulate Australian insurance providers and must comply with the General Insurance Code of Practice.
  • Under the Australian Consumer Law, you have the right to fair contract terms and transparent cancellation policies.

Frequently Asked Questions

Can I cancel Suncorp online?
No. You must call 13 11 55 to cancel your policy.
Will I get a refund?
Annual policies get a prorated refund for unused days. Monthly policies don't refund the current month.
When does my cover end?
On the cancellation date you agree with Suncorp during your phone call.
Do I need new insurance before cancelling?
Yes. Ensure continuous coverage so you're not driving uninsured.
What if AAMI or GIO is my insurer?
AAMI, GIO, and Vero are all Suncorp brands. Contact them directly on their customer service numbers.

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