How to Cancel Suncorp Insurance
Suncorp is a major Australian insurer offering car, home, contents, and life insurance. Cancellation is done by phone. Refunds depend on the policy type and term.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Annual: prorated refund for unused portion. Monthly: no refund for current month.
After cancellation
Policy records retained for 7 years.
What to Watch Out For
- Phone-only cancellation.
- Retention discounts offered.
Direct Debit & Billing Warnings
- AAMI, GIO, and Vero are all Suncorp brands.
Cancellation Steps
Go directly to Suncorp Insurance cancellation pageCall Suncorp
Phone 13 11 55 for insurance enquiries.
Request cancellation
Provide your policy number and confirm the cancellation date.
Confirm refund eligibility
Ask about any refund for the unused portion of your premium.
Get confirmation
Request written confirmation.
Tips & Things to Know
- Annual policies may offer a prorated refund.
- Ensure you have replacement insurance before cancelling.
- Monthly policies cancel at the end of the current month.
Your Consumer Rights
- ASIC and APRA regulate insurance providers in Australia.
- General Insurance Code of Practice requires fair claims handling.
Frequently Asked Questions
Can I cancel online?
No, call 13 11 55.
Do I get a refund?
Annual policies: prorated refund. Monthly: no refund for current period.
When does cover end?
On the cancellation date you agree with Suncorp.
What about AAMI?
AAMI is a Suncorp brand. Contact AAMI directly for their policies.
Do I need replacement cover first?
Yes, ensure continuous coverage before cancelling.