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How to Cancel Slack Pro

Slack Pro adds unlimited message history, group video calls, and integrations. Only workspace owners or admins can downgrade. Your workspace and messages remain but older messages become inaccessible.

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Quick Facts

Monthly cost
£6.25/mo
£75.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Annual plans: no mid-term refunds. Monthly plans: no refund, access continues until the end of the billing period.
After cancellation
Messages remain but only the most recent 90 days are searchable on the free plan. Older messages still exist but are hidden.

Cancellation Steps

Go directly to Slack Pro cancellation page

  1. Open workspace settings

    Click your workspace name in the top left, then "Settings & administration" > "Workspace settings".

  2. Go to "Billing"

    Navigate to the Billing section in your workspace settings.

  3. Click "Change plan"

    Select the option to change or downgrade your plan.

  4. Select "Free" and confirm

    Choose the free tier and confirm the downgrade.

Tips & Things to Know

  • Only workspace owners and admins can change the billing plan.
  • On the free plan, only the most recent 90 days of messages are searchable.
  • Export your data before downgrading if you need historical records.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, business-to-consumer subscriptions have a 14-day cooling-off period.

Frequently Asked Questions

Can I downgrade Slack Pro at any time?
Yes. Only workspace owners or admins can change the plan. The downgrade takes effect at the end of the billing period.
Will I get a refund from Slack?
Monthly plans: no refund. Annual plans: no mid-term refunds. Contact Slack support to discuss options.
What happens to my Slack messages after downgrading?
All messages are retained but only the most recent 90 days are visible and searchable on the free plan.
How long does Slack downgrade take?
About 5 minutes. The change takes effect at the end of the current billing period.
Can I export my Slack data before downgrading?
Yes. Workspace owners can export all messages and files from workspace settings before downgrading.

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