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How to Cancel Simply Business

Cancelling Simply Business requires a phone call - there's no online option. You have 14 days from purchase for a full refund; after that, pro rata refunds minus fees apply.

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Insurance

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Quick Facts

Monthly cost
£20.00/mo
£240.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Full refund within 14 days of purchase. After that, pro rata refund minus fees applies.
After cancellation
Simply Business retains policy records and personal information for 6 years to meet UK regulatory requirements, then securely deletes it.

Cancellation Steps

Go directly to Simply Business cancellation page

  1. Gather your policy details

    Find your policy number from your welcome email or policy documents.

  2. Call Simply Business

    Ring 0800 085 0206 Monday to Friday, 9am - 5pm, with your policy number ready.

  3. Request cancellation

    Tell the representative you want to cancel and provide your policy number and date of birth.

  4. Get written confirmation

    Ask for cancellation confirmation via email with the date, refund amount, and reference number.

Tips & Things to Know

  • You have 14 days from purchase for a full refund - check your welcome email for the exact date.
  • Arrange replacement business insurance before cancelling to avoid operating without valid cover.
  • Request a cancellation reference number and ask for it in writing to protect against billing disputes.

Your Consumer Rights

  • Consumer Rights Act 2015 gives you a 14-day cooling-off period to cancel for a full refund with no penalty.
  • Insurance Act 2015 requires Simply Business to handle cancellations fairly and provide clear refund information.

Frequently Asked Questions

Can I cancel Simply Business at any time?
Yes. Within 14 days of purchase you get a full refund. After that, pro rata refunds minus fees apply.
Will I get a refund?
Full refund within 14 days. After that, pro rata refund for unused days minus claims and fees, processed in 5 - 10 working days.
What happens to my data after cancellation?
Simply Business keeps your information for 6 years to meet UK tax and insurance regulations, then securely deletes it.
How long does cancellation take?
The phone call takes about 10 minutes. Refunds process in 5 - 10 working days to your bank account.
Why can't I cancel online?
Phone cancellation allows identity verification and provides cancellation documentation. Call 0800 085 0206 during business hours.

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