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How to Cancel Showmax

Showmax cancellation is straightforward and done entirely online. Your access continues until the end of your current billing period with no refunds issued.

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Quick Facts

Pricing (all plans)
Mobile£2.99/mo
Standard£5.99/mo
Premier League£12.99/mo
Highest tier = £71.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for partial periods. Access continues until the end of your current billing cycle.
After cancellation
Account data, viewing history, and profiles are retained indefinitely and restored if you resubscribe.

Cancellation Steps

Go directly to Showmax cancellation page

  1. Sign in to Showmax

    Go to showmax.com and log in with your email and password.

  2. Go to Account Settings

    Click your profile icon in the top right and select 'Manage Account'.

  3. Find Subscription or Billing

    Locate the 'Subscription' section and click to view your plan details.

  4. Click 'Cancel Subscription'

    Click the 'Cancel Subscription' button and confirm when prompted.

Tips & Things to Know

  • If you subscribed through a mobile operator, cancel through them instead or charges will continue.
  • Downloaded content becomes unwatchable after cancellation - download anything you want before access ends.
  • Access stays active until the end of your billing cycle, so plan ahead if watching live content.

Your Consumer Rights

  • Under South Africa's Consumer Protection Act, you have the right to cancel without penalty.
  • Nigerian and Kenyan users are protected under their respective consumer protection laws regarding fair cancellation.

Frequently Asked Questions

Can I cancel Showmax anytime?
Yes, there's no contract. Cancellation takes effect at the end of your billing cycle with no refund for unused time.
Will I get a refund if I cancel mid-cycle?
No. Showmax does not offer refunds for partial billing periods. Your service stops at the next renewal date.
What happens to my downloaded content?
Downloaded content becomes unplayable after cancellation. Download anything you want to keep before your access ends.
How long does cancellation take?
Cancellation is instant. You'll receive a confirmation email within minutes, but access continues until billing cycle end.
I subscribed through my mobile operator. Can I cancel online?
No. You must cancel through your operator's portal or support line, or charges will continue.

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