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How to Cancel SendGrid

You downgrade from a paid plan to SendGrid's free tier rather than fully cancelling. Billing stops immediately and you keep access with 100 free emails per day indefinitely.

Easy
Software

Steps verified

Quick Facts

Monthly cost
£19.95/mo
£239.40/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds issued. Billing stops immediately upon downgrade, though prorated credit may appear on your final invoice.
After cancellation
Your account data, API keys, contact lists, and templates remain active after downgrading to the free tier. Data is preserved indefinitely, though some advanced features become read-only.

Cancellation Steps

Go directly to SendGrid cancellation page

  1. Sign in to SendGrid

    Visit app.sendgrid.com and log in with your email and password.

  2. Go to Account Details

    Click the menu icon (three lines) top-left, select Settings, then Account Details.

  3. Find Plan Details

    Scroll to the Plan Details section to see your current paid plan and billing date.

  4. Downgrade and confirm

    Click Change Plan, select the free plan, and confirm. Billing stops immediately.

Tips & Things to Know

  • Your API keys and integrations remain active after downgrading - only the sending limit drops to 100 emails per day.
  • Export contact lists and templates before downgrading, as some advanced features become read-only.
  • Check your final invoice for prorated credit on unused time in your current billing period.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 covers unfair contract terms and the right to cancel digital services within 14 days of purchase.
  • EU users: Consumer Rights Directive includes a 14-day cancellation period and protection against unfair contract terms.

Frequently Asked Questions

Can I cancel SendGrid at any time?
Yes. You can downgrade to the free plan anytime with no cancellation fees or contracts. The change takes effect immediately.
Will I get a refund if I cancel mid-month?
No refunds are issued, but you may receive prorated credit for unused time on your final invoice.
What happens to my API keys after downgrading?
All API keys remain active and fully functional. Your integrations continue to work - only the 100 emails per day limit applies.
Can I use SendGrid's free plan indefinitely?
Yes. The free tier has no expiration and you can use it indefinitely or upgrade anytime if needed.
How long does downgrading take?
Downgrading is instant. Billing stops immediately upon confirmation and you receive a final invoice for charges up to that date.

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