Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Secret Cinema logo

How to Cancel Secret Cinema

Secret Cinema cancellations are handled via email only. Refund eligibility depends on your event's cancellation deadline - most tickets become non-refundable within 14 days of screening.

Moderate
Entertainment

Steps verified

Quick Facts

0
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Refunds only guaranteed if cancelled more than 14 days before the event. Approved refunds process within 7-14 working days.
After cancellation
Booking history and contact information are retained for marketing and legal compliance. Request data deletion via support.

Cancellation Steps

Go directly to Secret Cinema cancellation page

  1. Check your booking confirmation

    Review your confirmation email for the refund cut-off date and cancellation terms.

  2. Note your booking reference

    Log in to secretcinema.org and find your booking reference number in your account dashboard.

  3. Email Secret Cinema support

    Send to hello@secretcinema.org with subject 'Cancellation Request - [Your Booking Reference]'.

  4. Await confirmation

    Support responds within 3-5 business days. Approved refunds process within 7-14 working days.

Tips & Things to Know

  • Act immediately - the 14-day refund deadline passes quickly and cannot be extended.
  • Check if your ticket is transferable to another person as an alternative to cancellation.
  • Save screenshots of your booking confirmation and the refund policy terms for reference.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you can cancel if the event does not match its description.
  • The Consumer Contracts Regulations 2013 may grant a 14-day cancellation period for distance contracts, though exceptions apply to events already underway.

Frequently Asked Questions

Can I cancel my Secret Cinema ticket at any time?
You can request cancellation anytime, but refunds are only guaranteed if you cancel more than 14 days before the event date.
Will I get a refund if I cancel?
Refund eligibility depends on your event's cancellation deadline. If the event is cancelled by Secret Cinema, refunds are typically guaranteed.
Can I transfer my ticket instead of cancelling?
Yes, most tickets are transferable to another person at no cost. Contact support with the recipient's details.
How long does cancellation take?
Support responds within 3-5 business days. Approved refunds are returned within 7-14 working days to your original payment method.
What happens to my account after cancelling?
Your account remains active and you'll receive event emails unless you unsubscribe. Cancelling one ticket does not delete your account.

Related Cancellation Guides