How to Cancel Secret Cinema
Secret Cinema creates immersive cinema events. While primarily ticket-based, they occasionally offer membership or season passes. Cancel by contacting their support team.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Refund policy varies by event. Most tickets are non-refundable within 14 days of the event.
After cancellation
Account data retained per privacy policy.
Cancellation Steps
Go directly to Secret Cinema cancellation pageCheck your booking
Log in to secretcinema.org and review your upcoming events or membership.
Contact Secret Cinema
Email hello@secretcinema.org or use the contact form on their website.
Request cancellation or refund
Provide your booking reference and request cancellation. Refund eligibility depends on the event terms.
Tips & Things to Know
- Check the specific event refund policy before requesting cancellation.
- Tickets may be transferable to another person instead of cancelling.
- Sign up for the mailing list to be notified of future events without committing.
Your Consumer Rights
- UK Consumer Rights Act 2015 applies.
- Live Events Access and Cancellation Act protections may apply.
Frequently Asked Questions
Can I get a refund for my ticket?
Refund eligibility depends on the specific event terms and how far in advance you cancel.
Can I transfer my ticket?
Most Secret Cinema tickets can be transferred to another person. Check the event terms.
How far in advance are events announced?
Events are typically announced several weeks to months in advance with limited details.