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How to Cancel RACQ

RACQ cancellation requires a phone call or in-person visit - there's no online option. You'll need your membership number ready, and refunds depend on what you're cancelling.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Roadside assistance membership may be prorated minus an admin fee. Insurance refunds are subject to individual policy terms.
After cancellation
Member records are retained in accordance with legal and regulatory requirements.

Cancellation Steps

Go directly to RACQ cancellation page

  1. Call RACQ member services

    Phone 13 19 05 during business hours with your membership card or number.

  2. Specify what to cancel

    Tell them whether you're cancelling roadside assistance, insurance, or both.

  3. Confirm cancellation details

    Provide your member details and confirm the effective cancellation date.

  4. Request written confirmation

    Ask for written confirmation of cancellation by email or post.

Tips & Things to Know

  • Arrange alternative roadside cover before cancelling, as gaps leave you unprotected.
  • Roadside assistance fees may be prorated if you cancel mid-membership.
  • Insurance and roadside assistance are separate products - you can cancel one without the other.

Your Consumer Rights

  • The Australian Consumer Law provides statutory guarantees for services and the right to cancel within 14 days of purchase for distance contracts.
  • ASIC regulates insurance products offered by RACQ, and cooling-off periods apply to new insurance policies.

Frequently Asked Questions

Can I cancel RACQ online?
No. You must call 13 19 05 or visit an RACQ branch in person.
Will I get a refund?
Membership fees may be prorated minus an admin fee. Insurance refunds depend on your specific policy terms.
Can I cancel just insurance or roadside assistance?
Yes. Membership, insurance, and roadside assistance are separate products and can be cancelled independently.
How long does cancellation take?
Cancellation is confirmed immediately over the phone, effective from your requested date.
What if I'm covered outside Queensland?
RACQ has reciprocal agreements with other state motoring clubs. Check your policy if interstate coverage matters to you.

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