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How to Cancel Plex Pass

Plex Pass cancellation is straightforward and happens entirely online. Your access stops immediately upon cancellation, not at the end of your billing period.

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Quick Facts

Pricing (all plans)
Monthly£4.99/mo
Annual$39.99/year£3.33/mo
Lifetime$119.99 one-time£0.00/mo
Highest tier = £39.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for monthly or annual subscriptions. Lifetime Plex Pass refunds available within 30 days of purchase only.
After cancellation
Your media library, server settings, and metadata remain on your free Plex account permanently. Premium features are disabled immediately.

Cancellation Steps

Go directly to Plex Pass cancellation page

  1. Sign in to Plex.tv

    Go to plex.tv and log in with your email and password.

  2. Go to Account Settings

    Click your profile icon in the top right, then select 'Account Settings'.

  3. Find Plex Pass section

    Scroll down to the 'Plex Pass' section showing your subscription status.

  4. Confirm cancellation

    Click 'Cancel Subscription' and confirm. Access stops immediately.

Tips & Things to Know

  • Lifetime Plex Pass holders have only 30 days from purchase to claim a refund.
  • Your media library and server settings remain on your free Plex account indefinitely.
  • Premium features like transcoding stop working right away, not at billing period end.

Your Consumer Rights

  • You have a 14-day cooling-off period under the Consumer Rights Act 2015 for new online subscriptions.
  • Cancellation must be as easy as signup; charges must stop immediately upon cancellation.

Frequently Asked Questions

Can I cancel Plex Pass at any time?
Yes, monthly and annual subscriptions have no contract. Lifetime purchases cannot be refunded after 30 days.
Will I get a refund?
No refunds for monthly or annual subscriptions. Lifetime passes refund fully within 30 days of purchase only.
What happens to my media library?
Your entire library and settings stay on your free account. Premium features like transcoding stop immediately.
When does cancellation take effect?
Immediately. Your Plex Pass benefits stop working right away, not at the end of your billing cycle.
Do I lose access to my server?
No. Your server and media library remain. Only premium features like transcoding and offline sync are disabled.

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