How to Cancel Papier Stationery
Cancellation is done entirely online through your account settings. Your subscription stops at the next billing date, and all your custom designs remain permanently saved for future reordering.
Easy
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Quick Facts
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- No refunds for dispatched items. Cancel before your next delivery date to avoid the next charge.
- After cancellation
- Your custom designs and account are retained permanently after cancellation and can be accessed anytime.
Cancellation Steps
Go directly to Papier Stationery cancellation pageSign in to Papier
Go to papier.com and log in with your email and password.
Go to Account settings
Click your profile icon in the top right, then select 'Account' from the dropdown menu.
Find your Subscriptions
In your account dashboard, click 'Subscriptions' to view your active recurring deliveries.
Cancel your subscription
Click the subscription you want to cancel, then click 'Cancel Subscription' and confirm.
Tips & Things to Know
- Cancel before your dispatch date (7-10 days before shipment) to avoid being charged.
- Your custom designs are permanently saved and can be reordered anytime after cancellation.
- Papier has no pause option, so cancel fully if you need a temporary break.
Your Consumer Rights
- UK users: Consumer Rights Act 2015 grants a 14-day cancellation right for distance contracts from purchase.
- US users: ROSCA requires clear consent and simple cancellation mechanisms for recurring charges.
Frequently Asked Questions
- Can I cancel Papier anytime?
- Yes. There are no contracts or cancellation fees. Cancel before your next dispatch date to avoid being charged.
- What happens to my custom designs?
- All designs are permanently saved in your account. You can reorder them individually or restart your subscription anytime.
- Will I get a refund?
- No refunds for dispatched items. If you cancel before your next delivery, you won't be charged for that shipment.
- Can I pause instead of cancel?
- No pause option exists. You must fully cancel, but restarting is simple and your designs remain saved.
- How long does cancellation take?
- About 3 minutes online. Cancellation is instant once confirmed, with email confirmation sent within minutes.