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How to Cancel Otter.ai

Cancelling Otter.ai is quick and done entirely online through your account. Your access continues until the end of your current billing period.

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Quick Facts

Monthly cost
£10.00/mo
£120.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds offered. Access continues until end of billing period.
After cancellation
Transcripts are retained on the free plan after cancellation. Paid features become unavailable.

Cancellation Steps

Go directly to Otter.ai cancellation page

  1. Sign in to Otter.ai

    Go to otter.ai and log in with your account credentials.

  2. Go to Account Settings

    Click your profile icon and select Account Settings from the menu.

  3. Click Cancel Subscription

    Find the Subscription section and click the Cancel Subscription button.

  4. Confirm cancellation

    Confirm your cancellation. Access continues until the end of your billing period.

Tips & Things to Know

  • Download or export your transcripts before cancellation if you need them.
  • You can rejoin at any time and your account can be reactivated.
  • Check if you have any important recordings before the billing period ends.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for new subscriptions.
  • Cancellation must not be harder than sign-up, per the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

Can I cancel Otter.ai at any time?
Yes. Otter.ai subscriptions can be cancelled anytime with no contract or cancellation fees.
Will I get a refund when I cancel?
No. Otter.ai does not offer refunds. You keep access until the end of your billing period.
What happens to my transcripts after cancellation?
Transcripts are retained on the free plan. Paid features become unavailable at the end of your billing period.
How long does cancellation take?
Cancellation is instant. Your membership stops renewing at your next billing date.
Can I pause my subscription instead of cancelling?
No. Otter.ai does not currently offer a pause option. You must cancel to stop billing.

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