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How to Cancel Ocado Smart Pass

Ocado Smart Pass provides free or discounted delivery on grocery orders. You can cancel through your Ocado account. The cancellation takes effect at the end of your current period.

Easy
Food Delivery

Steps verified

Quick Facts

Monthly cost
£3.99/mo
£47.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
Annual plan holders may not receive a pro-rata refund. Monthly plans end at period.
After cancellation
Order history and account data retained.

Cancellation Steps

Go directly to Ocado Smart Pass cancellation page

  1. Go to ocado.com

    Sign in to your Ocado account.

  2. Click "My Account"

    Navigate to your account settings.

  3. Find "Smart Pass"

    Locate the Smart Pass section in your account.

  4. Click "Cancel"

    Follow the prompts to cancel. Free delivery benefits end at the period end.

Tips & Things to Know

  • You can still order from Ocado without a Smart Pass — you just pay standard delivery fees.
  • Annual Smart Pass holders may not receive a pro-rata refund.
  • Consider switching to the "Anytime" pass if you just want cheaper delivery.

Your Consumer Rights

  • You have 14 days to cancel under the Consumer Contracts Regulations 2013

Frequently Asked Questions

Can I still order from Ocado without a Smart Pass?
Yes, you pay standard delivery fees which vary by time slot and order value.
Can I get a refund on an annual Smart Pass?
Ocado generally does not offer pro-rata refunds on annual Smart Pass subscriptions.
What is the difference between Anytime and Midweek?
Anytime covers all delivery slots. Midweek is cheaper but only covers Tuesday-Thursday deliveries.
Does my Smart Pass auto-renew?
Yes, both monthly and annual Smart Passes auto-renew unless you cancel.
Can I switch from annual to monthly?
You need to cancel the annual plan and resubscribe to a monthly plan after it expires.

Related Cancellation Guides