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How to Cancel Netlify Pro

You can downgrade Netlify Pro to the free Starter plan entirely online through your team billing dashboard. Your websites stay live, but Pro features end at the close of your current billing cycle with no refund.

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Steps verified

Quick Facts

Monthly cost
£19.00/mo
£228.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for cancellations or downgrades. Access to Pro features ends at the close of your billing cycle.
After cancellation
All websites, configurations, and git repositories are preserved on Starter indefinitely. Pro-only features like advanced analytics are lost upon downgrade.

Cancellation Steps

Go directly to Netlify Pro cancellation page

  1. Sign in to Netlify

    Go to app.netlify.com and log in with your account credentials.

  2. Go to Team Settings

    Click your team name or avatar in the top-left and select 'Team Settings' from the menu.

  3. Open Billing

    Click 'Billing' in the left navigation to view your current Pro plan and payment details.

  4. Select Starter and confirm

    Click 'Change plan', select the free Starter plan, and click 'Downgrade'. Changes take effect at the end of your billing cycle.

Tips & Things to Know

  • Your downgrade takes effect at the end of your current billing cycle with no refund for unused time.
  • All websites remain live on Starter, but monthly bandwidth drops from 400GB to 100GB.
  • Export any advanced analytics reports before downgrading, as Pro insights will no longer be available.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have 14 days to cancel if the service has not been fully performed.
  • The Consumer Contracts Regulations require cancellation to be as easy as sign-up.

Frequently Asked Questions

Can I cancel Netlify Pro at any time?
Yes. The downgrade takes effect at the end of your current billing cycle, not immediately. No refund is issued for unused time.
Will I get a refund if I cancel Netlify Pro?
No. Netlify does not offer refunds for cancellations or downgrades, even mid-cycle.
What happens to my websites after downgrading?
Your websites remain live and active with all configurations preserved, but bandwidth drops from 400GB to 100GB monthly.
How long does Netlify Pro cancellation take?
The online process takes 3 minutes, but the downgrade takes effect at the end of your current billing cycle.
What features do I lose when downgrading to Starter?
You lose 400GB bandwidth, team collaboration, advanced analytics, priority support, and form file uploads. Basic hosting and git deployments remain.

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