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How to Cancel Neon NZ Streaming

Neon is New Zealand's premium streaming service offering HBO content, blockbuster films, and local programming for NZ$15.99 per month. You can cancel anytime through your online account without penalty, and you'll retain full access until the end of your billing period. Your profiles and watch history are preserved indefinitely, so you can rejoin at any time without losing your saved data.

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Quick Facts

Monthly cost
£15.99/mo
£191.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
Neon does not offer refunds for partial months or unused subscription time. You retain full access until the end of your current billing period, after which your subscription will not renew.
After cancellation
Your viewer profiles, watch history, watchlist, and account preferences are preserved indefinitely after cancellation. All data will be fully restored if you rejoin Neon in the future.

Cancellation Steps

Go directly to Neon NZ Streaming cancellation page

  1. Visit neontv.co.nz and sign in

    Open https://www.neontv.co.nz, click 'Sign In' in the top right, and enter your email and password. Use 'Forgot Password' if needed.

  2. Go to Account settings

    Click your profile icon or username in the top right and select 'Account' from the dropdown menu.

  3. Find your Subscription section

    Scroll down to the 'Subscription' or 'Billing' section where you'll see your current plan and next billing date.

  4. Click Cancel Subscription

    Select the 'Cancel Subscription' or 'Manage Subscription' button. You may see a retention offer which you can skip.

  5. Confirm cancellation

    Review your final access date and click 'Confirm Cancellation'. You'll receive a confirmation email immediately.

Tips & Things to Know

  • Your access continues until the end of your current billing period (usually 30 days after cancellation) - you won't lose access immediately.
  • Neon is separate from Sky TV. Cancelling Neon will not affect any Sky TV subscription you may have.
  • Your profiles, watch history, and watchlist are preserved indefinitely, so all your data will be restored if you rejoin in the future.

Your Consumer Rights

  • Fair Trading Act 1986 (New Zealand) - protects consumers against misleading conduct and requires clear cancellation terms.
  • Consumer Guarantees Act 1993 (New Zealand) - ensures digital services are of acceptable quality and fit for purpose.

Frequently Asked Questions

Can I cancel my Neon subscription at any time without penalty?
Yes, you can cancel anytime through your account settings with no early termination fees or contracts. However, Neon does not offer refunds for unused time.
Will I lose access to Neon immediately after cancelling?
No, you'll retain full access until the end of your current billing period. Your cancellation takes effect on your next billing date, not immediately.
What happens to my profiles and watch history if I cancel?
All your profiles, watch history, and watchlist are preserved indefinitely and will be fully restored if you rejoin Neon at any time in the future.
Will cancelling Neon affect my Sky TV subscription?
No, Neon and Sky TV are completely separate services. You can cancel one without affecting the other.
Do I get a refund if I cancel Neon before the end of my billing period?
No refunds are issued for partial months or unused subscription time. You'll keep access until the last day of your current billing cycle.

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