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How to Cancel Naked Wines

Naked Wines operates an "Angel" membership where you contribute monthly to fund independent winemakers and get exclusive prices. Cancelling and getting your balance back requires contacting their team directly.

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Quick Facts

Monthly cost
£25.00/mo
£300.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Refund policy
Your Angel balance can be refunded. Any wine already purchased and delivered is non-refundable.
After cancellation
Account, ratings, and order history retained after cancellation.

Cancellation Steps

Go directly to Naked Wines cancellation page

  1. Log into Naked Wines

    Go to nakedwines.co.uk and check your Angel balance.

  2. Contact customer services

    Email angels@nakedwines.com or call 01603 281 869 to request cancellation.

  3. Request your balance back

    Ask for any unused Angel balance to be refunded to your bank.

  4. Confirm cancellation

    Ensure you receive written confirmation that your monthly payments have stopped.

Tips & Things to Know

  • You can spend your Angel balance on wine before cancelling if you prefer.
  • Naked Wines will try hard to retain you with bonus credit offers.
  • Make sure to stop the monthly direct debit if Naked Wines do not confirm promptly.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period.
  • Naked Wines must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

Can I cancel Naked Wines online?
No. You need to contact customer services by email or phone.
Will I get my Angel balance back?
Yes. You can request a refund of your unused Angel balance.
Can I skip a month?
Yes. You can skip months from your account without cancelling.
What is an Angel membership?
You contribute monthly to fund winemakers and get access to exclusive prices on their wines.
How long does the refund take?
Balance refunds typically take 5-10 working days to reach your bank account.

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