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How to Cancel MyHeritage

You can cancel MyHeritage entirely online through your account settings. Your access continues until the end of your current billing period, but watch for aggressive auto-renewal notices.

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Quick Facts

Monthly cost
£13.00/mo
£156.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds issued. Access continues until the end of your current billing period.
After cancellation
Family tree data is retained indefinitely after cancellation. Export as GEDCOM format for backup.

Cancellation Steps

Go directly to MyHeritage cancellation page

  1. Sign in to MyHeritage

    Go to myheritage.com and log in with your account credentials.

  2. Go to Account Settings

    Click your profile icon and navigate to subscription settings.

  3. Cancel subscription

    Find the subscription management section and click the cancel option.

  4. Confirm cancellation

    Follow the prompts and check your email for a confirmation message.

Tips & Things to Know

  • Disable auto-renewal well before your renewal date to avoid unexpected charges.
  • Export your family tree as GEDCOM before cancelling for backup.
  • Watch for renewal reminder emails with very limited notice.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for new subscriptions.
  • MyHeritage must not make cancellation harder than sign-up, per the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

Can I cancel MyHeritage at any time?
Yes. MyHeritage is a rolling monthly subscription with no contract or cancellation fee.
Will I lose my family tree data?
No. Your family tree data is retained after cancellation. Export as GEDCOM for safekeeping.
Will I get a refund?
No. MyHeritage does not offer refunds. You keep access until the end of your billing period.
How do I stop auto-renewal?
Disable auto-renewal in your subscription settings before your renewal date to prevent charges.
Can I resubscribe later?
Yes. You can resubscribe at any time and your family tree data will be restored.

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